Resume Front Desk Agent, Housekeeping, Food Service Associate in USA Washington

Work Experience: Jamaica Dispatch Services April 2014-January 2017 Passenger Service Agent Roles: Checks in passengers at the ticket counter and ensures proper handling of luggage. Makes public announcements and coordinates passenger aircraft boarding / deplaning in the gate area. Provides assistance for all customer inquiries. (Working the following contracts Caribbean Airlines and Virgin Atlantic Airways) Sandals Montego Bay February 2017- October 2017 Front Desk Agent • Register and process guests and there assigned room • Handle guest complaints and request • Processing cash or credit card transactions • Great Knowledge of using Infor • Checking in and also checking out guest • Handling calls using the switch board with proper verbage • Maintaining a clean work area Sandals Ochi Beach Resort January 2018- May 16, 2018 Front Desk Agent • Register and process guests and there assigned room • Handle guest complaints and request • Checking in and also checking out guest • Handling calls using the switch board with proper verbage • Maintaining a clean work area Moon Palace Jamaica May 17,2018-October 31,2020 Public Relations Concierge • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel • To ensure attention is given to guests involved in accidents/incidents within our facilities liable to the resort or not, also ensuring that accurate corresponding reports are done, sent to relevant managers and updated in CRM (Customer Relationship Management) System. Offer support including follow up phone calls, visits to the hospital or police station when necessary. • Respond to complaints and find the appropriate solution • To coordinate with medical doctor and security should a guest require medical attention including visits to the hospital Ibex Global Jamaica April 12,2021-September 30,2021 Customer Service Agent • Answering a high volume of incoming phone calls and/or member facing chats • Determine member needs and provide appropriate solutions, including answering general website and product questions and researching complex situations regarding online orders, tracking, and deliveries • Consider and offer compensations as necessary • Operate as the liaison between members, vendors, buying and operations staff • Use multiple computer programs simultaneously on multiple screens while on the phone and/or responding to chats • Use problem solving and critical thinking skills to resolve order/product/delivery issues

Marymount High School

• Certificate in Hospitality Management Studies (Hotel Operations) • Diploma in Hospitality Management with English Language Studies • Certificate in English for Tourism (Hotel Reception and Front Desk)

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Computer literate, credit card processing, basic math skills, service oriented, energetic work attitude, customer friendly, well presented, polite and professional and strong written and verbal communication. Excellent marketing skills