Restaurants - Cafes - Hotels
Experience:
1. Exhale lounge - floor supervisor 3years
2. Urban grill restaurant- shift leader - 3years
3.Rhapsodys restaurant- senior waiter - 5 years
4. Fiesta Royale hotel - waiter for 1years
5. Alisa hotel - waiter for 2years
Education:
Higher National diploma- Business
High school Diploma - Business
Master bar Academy - wine and spirit knowledge
Skills:
Ensured the department is prepared and organized to meet all daily activities in the restaurant.
▪ Acted as an ambassador in leading the team to exceed guest expectations
▪ Delivered excellent service to customers and walk inn guest
▪ Respond to customers complaints and take necessary actions resolving it
▪ Making sure customers get their receipts for every item they purchase
▪ Evaluated guest feedback obtained both internal and external and taking relevant actions on feedback received
▪ Assisting my manager in implementing training plan for employees to help meet the required standard.
▪ Making sure employees comply with health and safety legislations
▪ Operating register and verification machines
▪ Assisting the manager in the control of wage costs in line with budgetary requirements
▪ Involved in selecting and recruitments of employees to meet standard
▪ Ensuring management of daily cash accounts
▪ Create periodic transaction reports
Additionally:
Good communication skills
Customers service skills
Ability to work without supervision
Ability handle pressure
Ability to work for long hours
Fast thinker and problem solver
Ability to fit into any organization
Familiar with safety rules and hygiene practice