Experience:
- 8/2006 – 3/2021 with NCR Global Company World Leader In Consumer
Transaction Technologies (www.ncr.com).
-Team Leader For ATM Support Department.
-Senior Technical Support Engineer for ATM machines
(Installation and troubleshooting), Kiosk machine, teller scanner and banks site preparation.
-Train all new engineers and prepare them to be confident to have onsite repair calls
- Train banks stuff to operate ATM machine and NCR devices in the branches.
- 11/2004 – 2/2006 with human soft for human & investment co. ( New Horizons computer learning center )
▪ Instructor for these certificates:
1- ICDL for Microsoft Office Applications :
Word, excel, access, power point and Outlook
2- A+ Hardware and Software:
- Formatting, installing all type of windows 98, 2000, XP
- Troubleshooting windows, programs and network problem
- Troubleshooting printers and scanner.
3- Network+:
Work on workgroup and domain networks, wiring, wireless and work on windows server 2000, windows server2003 managing and troubleshooting the networks.
- 6/2002 - 7/2004 Alawama company for Telecommunications
Technical Support Engineer :
- Maintained PCs, printers and network system with the ministries (MOI, MOP,
MOH) in Kuwait, supporting wired & wireless networking using D-link and linksys devices, Installation security system which include Pelco and elock products for alarm system, barrier and parking system, Access control system and surveillance systems.
Education:
1997-2002 Arab Academy For Science & Technology &Maritime Transport (Alexandria, Egypt)
Bachelor Studies in Engineering / Electronics & Telecommunications GPA 3.84 Excellent with Honors
Skills:
ICDL certificate for Microsoft programs
A+ certificate Hardware and software
Network+ certificate
NCR Technical Certification Program: ATM Basic Exam 2009
NCR Technical Certification Program: ATM Advanced Exam 2009
Cisco Certified Technician Routing and Switching on 3/2012
Cisco USC - Smart FE Compute (Cisco Training Center in UK)
NCR SelfServ ATM 2014
NCR uGenius™ Interactive Teller Solution 2014
NCR Skimming Protection Solution SPS 2015
NCR ATM Security Training 2016
Additionally:
https://www.linkedin.com/in/wael-saad-b64b4831/
