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EMPLOYMENT HISTORY Administrative Staff & Help Assistant Desk Reef Facilities Management Reef Island Bahrain 2019 up to present • Manage large amount of phone calls and correspondence (sms, mail, or in person) • Dealing with people issues in a positive manner and ensure tenant satisfaction is achieved promptly within acceptable timeframes • Carry out administrative duties such as filing, typing, copying, binding, scanning and generate reports • To keep the supervisor, engineer or maintenance team informed of any issues, maintenance repairs (mep, housekeeping and etc.) • Supervising facility jobs, raising job orders and issued to specific maintenance department-mep, civil, housekeeping/soft services and closing completed job orders in the system. • To undertake other appropriate duties of similar level and responsibility as may be required from time to time • Managing company drivers and Coordinate with various departments for transport requirements • General Circulars, Memos, Notice and letters to be communicated to the Tenants/Residents/Developers • Develop and maintain a filing system • Track stocks of office and kitchen supplies and place purchase order when necessary  New Flats o New flats preparation within deadline – o Coordination on flats inspection with Facility Management supervisors o Coordination on works to be completed o Coordinating with Sales and Marketing for all kitchen appliances o Coordinating with Assets department for Chandeliers and furniture fixing o Coordinate with the IT department for the IPTV connection o Coordinating for cleaning and buffing of apartments o Once all equipment is fixed, to check if everything is working and in order. If not, to Coordinate with Facility Management team or supplier as required.  At the time of move in – coordinating with the teams for checklist completion and training the tenants on the equipment functioning.  Main contact with the tenants for additional works.  Main site contact for the helpdesk, to coordinate for Facility Management works (tenant related). Customer Service Representative cum Receptionist Enaya Contracting and Maintenance Company Mahooz, Kingdom of Bahrain 2018-2019 • Answering phones in a professional manner, and routing calls as necessary. • Greet client and visitors with a positive, helpful attitude • Assisting clients in finding their way around the office. • Open and maintain customers account by recording account information • Assisting clients in finding their way around the office. • Greet customers warmly and ascertain problem or reason for calling. Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Identify and assess customers’ needs to achieve satisfaction • Performing Clerical Tasks • Sorting and distributing mails. • Work with customer service superior to ensure proper customer service is being delivered Sales Assistant cum Cashier 1002 Gallery Tubli, Kingdom of Bahrain 2016-2018 • Responsible for the daily running of stores, ensure promotions are accurate and in compliance with company standards. • Make sure co-staff are fully informed on the target for the day and ensure that customer care is top priority. • Visual Merchandising. • Make sure pricing is correct. • Handle customer complaints, issues and queries. • Promoting special sales, offers and awareness of store loyalty program • Accepting and processing orders, operate the POS register and resolve return issues Sales Staff Stores Specialists Inc. Makati Philippines 2011-2016 • Worked as a Sales Assistant at branded apparels, shoes, accessories. E.g. Gant, Steve Madden, Lacoste, Kenneth Cole, Burberry etc…..

Bachelor

Computer literate, fast learner,flexible

English

I wish to apply for any vacant position commensurate with my qualification. I would love to relocate to Canada.