Resume Factory job in Malta Birkirkara

Work Experience: Company: Server Center Canada Starting Date: January 2014 to Present Position: Customer Service Representative Full time Work from Home. Major Responsibility: • Take customer calls and provide accurate, satisfactory answers to their queries and concerns with Canadian, American & Australian Customer and making outbound calls regarding there IPTV TV BOX, WIFI, CCTV Camera Space Box, UPS System. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Call clients and customers to inform them about the company’s new products, services and policies. • Guide callers through troubleshooting, navigating the company site or using the products or services. • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. • Collaborate with other call center professionals to improve customer service. • Help to train new employees and inform them about the company’s customer management policies. Company: Hotel Al Harmain Tower Karachi. Starting Date: January 2011 to December 2013 Position: Housekeeping Executive. Major Responsibility: Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise. Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department. Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors. Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences. Responsibility & Authority: • Responsible for cleanliness, orderliness and appearance of the entire Hotel. • Ensure that rooms are made as per company standard. • Prepare Annual Housekeeping Budget. • Maintain par stock of guest supplies, cleaning supplies, linen and uniform. • Organize inventories with Accounts and General Store for linen, uniform and fixed assets. • Pay particular attention while organizing pest eradication activities. • Develop and implement housekeeping systems and procedures • Prepare reports for management information. • Assist Purchase department in selecting suppliers for items related to Housekeeping. • Plan, control and supervise Horticultural activities. • Attending and resolving guest complaints. • Verification of supplies consignments.• Organize on-the job training and evaluate its effectiveness. • Approval of the Functional Manual of the department. • Recommend recruitment of new personnel. Other Routine Responsibilities: • Daily inspection of public areas and employee’s locker rooms. • Daily briefing of Supervisors/ Executives. • Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department. • Immediately attending to guest requests. Company: Carlton Resort Hotel & Club Karachi. Starting Date: August 2000 to December 2010 Position: Assistant Housekeeping Major Responsibility: • To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas. • To be fully aware of all hotel services and activities. • To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business. • To ensure all guest and team members laundry and dry cleaning is processed in accordance with hotel procedures, charges are raised and documentation completed for hotel audit procedures. • To be fully aware of the mini bar procedures (where appropriate). • To be fully aware of linen procedures and assist with linen stock takes as required. • To order, receive and issue cleaning materials and carry out stock takes as required. • To ensure the correct use of cleaning agents on all surfaces. • To assist with the periodic cleaning of areas as requested. • To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock, cash and property. • To record and report all faults and damage arising to Maintenance. • To ensure all housekeeping equipment is used safely and effectively. • To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation. • To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc. • To record, report and process lost property according to hotel procedures. • To assist with the training of team members in order to encourage and obtain maximum commitment. This to include recording of training, Induction and National Vocational Qualifications. • To review the performance of team members where this forms part of your responsibility. • To consistently deliver superior customer service through our Customer Service Programmed • To be aware of and strictly adhere to fire procedure precautions and bomb threat procedures as laid down by the hotel and company in order to satisfy statutory legislation. • To attend training when required. • To be fully aware of and adhere to Health and Safety and fire procedures • To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Intermediate in FSC (Science) St. Patrick Collage - Karachi - Sindh December 1997 to September 1999 Middle School in SSC (Science) American Grammar School - Karachi - Sindh April 1995 to August 1997

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Languages: • English - Fluent • Urdu – Fluent • Hindi - Intermediate • Japanese - Beginner Certifications and Licenses: MS office 2016 Advance Level Workshop July 2018 (Short Course One Day) ORA SOFT Training Institute Personal Grooming & Time Management March 2017 (Short Course One Day) Certificate of Participation from Training & Development Building Competence Interpersonal & Communication Skills May 2016 (Short Course One Day) Certificate of Participation - Pakistan Society for Training and Development Office 365 End User Training March 2016 (Short Course One Day) OnWire Certificate Professional Innovation & Creativity Using LOGO Serious Play June 2014 (Short Course One Day) Certificate of Participation - Pakistan Society for Training and Development Certificate of Achievement May 2013 RED TAPE MEDIA Pvt. Ltd, Personal Data: Date of Birth 08-Aug-1980 Place of Birth: Karachi Religion: Christian – Roman Catholic Father’s Name: Jerome Christopher Pascal (Late) Status: Married (1 Kid) Hobby: Traveling by Road / Tour on Bike. Passion: Tattooing / Tattoo Artist