Resume Driver in India Mumbai

March 2019 - Current SWIGGY - Food Delivery Driver, KOLKATA, INDIA • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings. • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays. • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings. • Verified orders prior to completing deliveries to avoid customer complaints. • Coordinated work of team of drivers delivering across local area. • Logged hours, mileage and order-related activities with company's app to maintain detailed records. • Stayed in constant communication with dispatching team to quickly respond to delivery updates. • Developed and maintained professional relations between customer, store personnel and company. • Served customers promptly by smoothly collecting and delivering high volume of orders. • Maintained positive relationships with customers to promote continued business opportunities. • Immediately addressed problems with customers to promote speedy resolution. • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling. • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase. • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders. • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns. • Processed payments, made change and provided receipts. • Implemented policies and procedures across warehouse and shipping platforms. • Drovemorethan70kmperdaytoserveasmanyas750customerspermonth across kolkata June 2014 - February 2019 GM TRADE LINK – Store keeper/Delivery Driver, KOLKATA, INDIA • Safely loaded items into delivery vehicle to minimize damage while in transit. • Completed and submitted logs and paperwork every day to maintain records. • Delivered packages to customer doorsteps and business offices. • Followed company policies and procedures during shift. • Operated vehicle safely in highly congested areas with no traffic violations. • Maintained clean and orderly appearance while on shift. • Tracked delivery information, mileage and fuel use while on shift. • Completed on-time deliveries by choosing best and most efficient routes. • Interpreted maps and followed written and verbal directions. • Loaded and unloaded more than 50 items on delivery vans per shift.

Bachelor of Commerce: Accounting UNIVERSITY oF NORTH BENGAL, RAIGANJ, March 2012

Phone orders • Mobile payment technology • Two-wheeler operation • Motor vehicle operation • Delivery confirmations • Relationship building • Smartphone operation WORK HISTORY • GPS navigation • Business transactions • Safe vehicle operation • Route planning • Multitasking Abilities • Training and Development

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DRIVING LICENCE Driving Licence: AM 02/04/2012 – 09/07/2032 Driving Licence: A1 02/04/2012 – 09/07/2032 Driving Licence: A2 02/04/2012 – 09/07/2032 Driving Licence: A 02/04/2012 – 09/07/2032 Driving Licence: B1 02/04/2012 – 29/06/2027 Driving Licence: B 02/04/2012 – 29/06/2027