Resume IT in Canada Toronto

M & D Global Consulting Services June 2021 - Present Management Consultant • Develop research and data collection for organizational analysis • Identify and negotiate schedules, milestones, and resources required to meet project objectives • Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out. • Manage projects and programs • Conduct focus groups and facilitate workshops • Prepare business proposals and presentations Tyllium Nigeria Limited March 2020 – April 2021 Head of Projects • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Establish and maintain relationships with third parties/vendors LM Ericsson South Africa April 2016 – October 2017 Tools & Processes Manager • Managing/Supporting RSSA FSO MSDP applications • Implementation and Testing of new RSSA FSO MS Tools • Managing and implementation of RSSA FSO MS IS/IT processes LM Ericsson Nigeria November 2008 – March 2016 System Support Engineer/Network Operations Team Lead • Provide product support to all systems and manage all system requests and assist to resolve all issues. • Managing and monitoring all installed systems • Ensuring the highest levels of systems and Infrastructure availability. Celtel Nigeria August 2007 – October 2008 Customer Care/Call Centre Agent • Dealing with day to day customer queries and complaints and resolving them timely • Following through on customer queries ensuring prompt resolutions and customer satisfaction • Enlightening and educating customers on new products as well as initiatives within Airtel Network

University of Liverpool United Kingdom Jun 2012 – Jun 2016 MSc International Management (Graduated with a Merit) Delta State University, Abraka, Nigeria Feb 1999 – Feb 2003 BSc Physics (Graduated with a Second Class Lower)

Customer Success Management Service Delivery Operations Strategy & Innovation Project Management Customer Service Management Business Continuity Management Network Operations Management

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I am Momah Chukwubuogwu David, a passionate, determined, goal – driven and dynamic person, I continually try to inspire others to achieve optimal results. I have gained invaluable experience at various levels and believe that I can achieve anything I set my mind to. With excellent communication, networking and well-developed interpersonal skills, I integrate well within a team and have the ability to form trusted relationships with subordinates, clients as well as superiors. I am resourceful, resilient, ambitious, creative, reliable, accountable and passionate about the work that I do. My belief in integrity, and team effort, has helped me make the right business decisions. Whilst focusing on the job, I am able to keep my eye on the horizon, growing and adapting organically to the environment that I am placed in. My proven track record of responsibility, integrity and commitment to company objectives has allowed me to be innovative in unlocking my growth. It is my strong belief that the detail lies in the execution, focus and timing. My leadership style is based on managing through mutual respect, honest communication and trust, whilst keeping an eye on the bottom line. I maintain a strong work ethic and governance and have a healthy competitive attitude and thrive under pressure. My strong ability to influence the team around me has been a benefit in a sense that it has led to personal wealth, corporate sustainability, profits and growth. Experience:  Local DBA FSO Tools and Processes  Systems Support Engineer  Field Maintenance Dispatch Team Lead  INALA SAM2 Local Database Administrator  Call Centre Agent, Training and Development  Hardware/Software Engineer, Customer Relations.  Business Continuity Manager, Project Management, NOC Manager I feel certain that the skills I have gained throughout my career will be of value to you and your organization in available managerial positions. Kind Regards David Momah