Resume Management in Canada Montreal

M & D Global Consulting Services June 2021 - Present Management Consultant • Develop research and data collection for organizational analysis • Identify and negotiate schedules, milestones, and resources required to meet project objectives • Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out. • Manage projects and programs • Conduct focus groups and facilitate workshops • Prepare business proposals and presentations Tyllium Nigeria Limited March 2020 – April 2021 Head of Projects • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Establish and maintain relationships with third parties/vendors LM Ericsson South Africa April 2016 – October 2017 Tools & Processes Manager • Managing/Supporting RSSA FSO MSDP applications • Implementation and Testing of new RSSA FSO MS Tools • Managing and implementation of RSSA FSO MS IS/IT processes LM Ericsson Nigeria November 2008 – March 2016 System Support Engineer/Network Operations Team Lead • Provide product support to all systems and manage all system requests and assist to resolve all issues. • Managing and monitoring all installed systems • Ensuring the highest levels of systems and Infrastructure availability. Celtel Nigeria August 2007 – October 2008 Customer Care/Call Centre Agent • Dealing with day to day customer queries and complaints and resolving them timely • Following through on customer queries ensuring prompt resolutions and customer satisfaction • Enlightening and educating customers on new products as well as initiatives within Airtel Network

University of Liverpool United Kingdom Jun 2012 – Jun 2016 MSc International Management (Graduated with a Merit) Delta State University, Abraka, Nigeria Feb 1999 – Feb 2003 BSc Physics (Graduated with a Second Class Lower)

Customer Success Management Service Delivery Operations Strategy & Innovation Project Management Customer Service Management Business Continuity Management Network Operations Management

-

Achievements Coordinated and increased customer satisfaction from 15% to 90% thereby resulting to acquiring additional sites for Tyllium network operations worth over $10 million. Managed Tyllium network operations across all regions in Nigeria Led the implementation of the Smarter Dispatch project in Ericsson India worth more than a million dollars by improving the dispatch processes Successful implementation of processes for driving Tools & support for Ericsson South Africa Managed Services (Vodacom South Africa Project) worth over fifty million dollars Successful implementation of Business Continuity Management plan for Ericsson South Africa Managed Services (Vodacom South Africa Project), thereby identifying risks, threats and vulnerabilities that would impact continued operations and provided a framework for building organizational resilience and the capability for an effective response Contributed to the successful implementation of the One FM Project of Ericsson Nigeria Managed Services Project for effective management of trouble tickets for operations