Resume Food Quality Control/Quality Assurance in Canada Toronto

Sangster's International Airport, Montego Bay September 2021– July 2022 Health and Safety Manager • Conduct periodic procedural audits to determine level of compliance within the organization against industry standards and make recommendations where applicable • Monitor Pest Control Programme, ensuring Pest Control Operators fulfil their contractual obligations and coverage, and adhere to all regulatory standards • Conduct regular Health and Safety inspections and ensure required corrective actions implemented by department. Report any risk identified to Risk and Compliance Manager to ensure timely removal of any major health & safety hazards identified. • Conduct scheduled audits chemical storage facilities to ensure proper storage/labelling and utilization according to standards • Ensure Company compliance as it relates to Public Health standards to include, Public Health Inspections, Food Handlers Permits updates and training. • Ensure all department are fully equipped with relevant First aid material\supplies as well as appropriate Health and safety signage. • Identify all possible internal and external threats to the health & safety of the Operations and all its occupants and implements steps to eliminate them • Create and maintain an awareness and education campaign on all health and safety issues for Employees • Coordinate training session on all relevant Health and safety initiatives with the Training & Development Manager • Conduct follow up on all Health and safety incidents and ensure appropriate documentation is gathered and submitted to the relevant authorities: Staff Incidents to Human Resources, Guest Incidents to MBJ Operations and Insurance Company • Ensure all appropriate audits files and monthly reports are completed and submitted on or before deadlines. Royalton Negril Norman Manley Boulevard, Negril June 2019 - September 2021 Quality Control Manager • Develop ways to improve the standard process to ensure higher-quality in service. • Supervise staff and oversee quality standards of the property • Supervising inspectors, technicians, and other staff members and providing guidance. • Ensuring legal obligations are followed and ensuring compliance with regulatory bodies and with health and safety guidelines. • Identify any deviations from quality standards and provide training or create action plans to correct deviations. • Keep accurate documentation and performing statistical analysis. • Assist and gain feedback from external auditors and inspectors (E-Cristal, Local Government agencies, International agencies, Saniconsult, Marriott.) • Schedules and performs lab samples taking from foods, hands, surfaces, ice, recreational and drinking water. • Supervise occupational health and safety standard and procedure. Hygiene Coordinator • Review all Critical Control Point (CCP) monitoring and verification records to ensure compliance with food management system. • Ensure the verification and completion of corrective action. • Review and evaluate all records for accuracy and completeness and determine need for process improvement. • Assist with the development and implementation of training programs for HACCP allergen control and other relevant quality control programs. • Conduct Hygiene inspections and complete reports at a frequency determined by the head office. • Analyze processes, identify trends and abnormalities, and continuously evaluate operations for recommendations. • Coordinates the external and internal programs for food hygiene established by the company. • Ensure all food safety-related documents and records are controlled and that they are currently being used. Professional Training and Occupational Services Inc. Kingston, Jamaica December 2019– March 2020 (Part-Time) Mystery Shopper • Traveling to assigned store locations. • Remaining discreet while posing as a regular customer. • Interacting with employees over the phone, in person and email to measure customer service. • Inspecting the location environment to detect possible concerns and areas for improvement. • Asking questions about their products or service like a regular customer. • Complete and submit a written report detailing the experience after each location visit, call or mail. Excellence Oyster Bay Coopers Pen Falmouth , Trelwany May 2018– March 2019 Quality Assistant Manager • Audits all Departments in accordance with the programming of Corporate Brand & Quality Control Management. • Supervises compliance with policies, standards, procedures and certifications in the different properties assigned to it. • Performs internal quality audits based on the manual and coordinates - service, processes, areas, internal and external client, sustainability, Health & Safety. • Delivers audit reports and findings to the Management and the Director of Brands and Quality Control. • Follows up through audits on corrective and pre-emptive actions that have been detected. • Executes external and internal audits, performing advance inspections, requesting documents and maintaining communications with the departments involved. • Coordinates the external and internal programs for food hygiene established by the company. • Performs audits to ensure that areas and personnel in all involved areas comply with the Saniconsult program hygiene standards. • Coordinates the teaching of external courses (Health & Safety, pools, chemical, pests, etc.) with the Training Manager. • Schedules and performs lab samples taking from foods, hands, surfaces, ice, recreational and drinking water. • Leads inspection visits from tour operators and government entities related to security and food hygiene. • Creates and guides sustainability activities (Green Team) to reach the objectives. • Advises, supports and trains the hotel’s departments on the implementation of sustainable practices in their daily activity. • Performs audits of the facilities (physicals check list) to ensure compliance with the standards. Moon Palace Jamaica Grande Main Street Ocho Rios, St. Ann June 2016– May 2018 Quality and Development Assistant Manager • Prepares and perform internal training. • Supervises internal training and register information in the database. • Carry out the plan of activities that strengthen the environment or working environment departments. • Support the dissemination of development program, culturalisation and awareness. • Perform internal audits. (Standard and Hygiene) • Plan and prepare materials for all courses in the annual training plan. • Support training in the use of the tool in PeopleSoft. • Capturing attendance of courses. • Generate records of diplomas, and or certificates. • Support the process of performance evaluation. • Facilitate compliance agenda for departmental program familiarization. • Manage groups of collaborators for the language program. • Coordinate and administer the assistance of partners specialized courses. • Ensures compliance with the official rules and policies of the organization.

B.ED. TVET FOOD SERVICE PRODUCTION AND MANAGEMENT

Inspection and audit Quality management system Training

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Ms. Alesia Llewellyn Mr. Kemarlo Clarke Corporate Social Media Manager Logistics Controller Unique Vacations Ltd. Moon Palace Jamaica Freeport Main Street, Ocho Rios Montego Bay St.Ann Cell; ... Cell: ...