Additionally:
3 years plus of Experience in Technical Support background.
Resourceful in ensuring high-quality customer/client experience, elevating customer/client satisfaction, while adhering to SLAs & work processes, and managing cost-effective operations.
Expertise in handling customers/clients based in US and UK.
Expertise in partnering with cross-functional teams to drive the best experience for customers/clients.
Implementing new process ideas within the team to make work easy and simple for the entire team.
