Experience:
Operations, Logistics and Warehouse Management Professional leveraging +15 years experience ♦ Innovative thinker, solving complex business problems with leading-edge solutions ♦ Operations efficiency specialist, implementing best practices and improving KPIs ♦ Skilled technology analyst with comprehensive knowledge of call center technologies and solutions ♦ Articulate communicator, building rapport at all levels ♦ Expert manager of simultaneous mission-critical projects ♦ Deep knowledge of CRM, RMS and AX technologies ♦ Adept at working well within a customer service oriented environment and motivating staff to maintain maximum productivity. Specialize in developing and implementing strategic sales techniques.
Skills:
P&L responsibility ♦ Logistics and warehouse Management ♦ Program/project management ♦ Benchmarking/performance metrics ♦ Passionate about leadership by example ♦ Retail Operation Management ♦ Staff development, training and incentive plans ♦ Exceptional follow-through and detail orientation ♦ Business process redesign and development ♦ Customer retention and loyalty programs ♦ Workforce management ♦ Considerable experience with customer relations and sales ♦ Adept at assessing customer needs and resolving any issues ♦ Solid communications skills
