Experience:
Monitoring inbound and outbound call and emails
responses to assess associates demeanor, technical
accuracy, customer service performance, and conformity
to company policies and procedures.
Compiling and analyzing statistical data.
Ensure that user expectations are met during the testing
process.
Recommending, implementing and monitoring
preventative and corrective actions to ensure that quality
assurance standards are achieved.
Working for Expedia as a third party client .
Responsible for advising clients about suitable travel
options in accordance with their needs, wants and
capabilities. In addition helping them plan trips to domestic
or international destinations, tours, accommodation,
transport, insurance and fares.
Awarded the golden caller from the client as
acknowledgement of exceptional customer service
provided to the end user.
Boarding the new people to the sales development role.
This includes intensive three weeks of training and the
topics covered would be around product, process and
culture. 70% of the time is spent in mock calls and feedback
sessions.Part of Operations Team Care Professionals represents the
American Express Brand.
Customer service experience with exceptional listening and
relationship building skills.
Ability to effectively manage change and remain calm in
stressful situations
Strong time management skills and the ability to work
under pressure with limited supervision
Education:
B.TECH in electronics and Electricals
Skills:
Microsoft Office
Decision-making
Microsoft Powerpoint
Social Media
Google Google
Microsoft Excel
Additionally:
Dear Hiring Manager. I am delighted to be applying for this Position at your organisation. Due to my previous experience in the customer service field, I have developed many skills that I can leverage to successfully fulfill this role.
