Resume I am seeking a general worker position in Canada Toronto

Playa Bets 8 yrs Bookmaker clerk Full-timeFull-time Sep 2014 - Present · 8 yrs Tongaat, KwaZulu-Natal, South Africa >taking bets and debiting credit accounts and bank accounts electronically, and receiving cash >recording and entering bets electronically >issuing tickets and preparing summaries of transactions >monitoring amounts of money placed on race entrants >checking details and numbers on winning betting tickets against those in betting results websites and electronic records, and paying out money on winning tickets >verifying the identity and account balances of betting agency customers >answering betting inquiries over the telephone, via email and in person >printing betting fixtures >assisting managers and customers through troubleshooting betting account , computer software and printer related issues > depositing and getting cash from the bank>taking bets and debiting credit accounts and bank accounts electronically, and receiving cash >recording and entering bets electronically >issuing tickets and preparing summaries of transactions >monitoring amounts of money placed on race entrants >checking details and numbers on winning betting tickets against those in betting results websites and electronic records, and paying out money on winning tickets >verifying the identity and account balances of betting agency customers >answering betting inquiries over the telephone, via email and in person >printing betting fixtures >assisting managers and customers through troubleshooting betting account , computer software and printer related issues > depositing and getting cash from the bank Dispatch Clerk Dec 2018 - Dec 2019 · 1 yr 1 month Durban, KwaZulu-Natal, South Africa Durban, KwaZulu-Natal, South Africa >Able to assist in executing the promotions strategy to increase and maximise sales within the branch with attention to detail >Proven sales track record – boosting productivity, etc. >Ensuring that it is consistent and world-class performance, customer service (including dealing with complaints) and operating standards >Responsible for the administrative functions on shift, ensuring compliance on all levels >Ensuring compliance with policy and procedures of the Company >Ensuring branch compliance with FICA legislation >Ensure branch compliance with the KZN Gambling Act, regulations and rules >HR management, including ensuring all related administration is in place when disciplining staff>Able to assist in executing the promotions strategy to increase and maximise sales within the branch with attention to detail >Proven sales track record – boosting productivity, etc. >Ensuring that it is consistent and world-class performance, customer service (including dealing with complaints) and operating standards >Responsible for the administrative functions on shift, ensuring compliance on all levels >Ensuring compliance with policy and procedures of the Company >Ensuring branch compliance with FICA legislation >Ensure branch compliance with the KZN Gambling Act, regulations and rules >HR management, including ensuring all related administration is in place when disciplining staff Customer Support Consultant Full-time Apr 2017 - Dec 2018 · 1 yr 9 months South Africa >Addressing enquires on betting information - Authenticates the account holder and provides up to date bet information to account holders. >Answering any customer questions regarding possible problems with their accounts. >Marketing the brand, builds and establishes rapport with the customer. >Voucher and Birthday SMS to customers. >Meeting daily/weekly/monthly targets. >Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback. >Complying with company and department policies, procedures and standard operating procedures. >Ensuring communications is at a level that maintains the company brand/image and does not expose the company to reputational risk. >Undertaking any other ad hoc duties that might be required.

TEFL Professional Institute - Teacher Record TEFL Professional Institute - Teacher Record Teaching English as a Foreign Language Course (120 hours), Teaching English as a Second or Foreign Language/ESL Language Instructor Teaching English as a Foreign Language Course (120 hours), Teaching English as a Second or Foreign Language/ESL Language Instructor 2022 - 2029 Grade: Distinction Google Analytics Academy Google Analytics For Beginners Mar 2022 - Mar 2025 Alison Diploma in health and safety in the workplace, Environmental Health Diploma in health and safety in the workplace, Environmental Health 2022 Grade: Distinction This workplace safety course begins by introducing you to behavior - based safety and how to develop a culture of safety among employees. It let's the learner recognize signs of drug use and how to implement workplace policies to maintain a drug free workplace. This course also covers workstation ergonomics where the learner learns about tips and techniques to maintain good posture in workstation. The course also covers key aspects of risk analysis, hazard identification and control, and safety education and training. The course gives overview on management of health and safety in schools through case studies.This workplace safety course begins by introducing you to behavior - based safety and how to develop a culture of safety among employees. It let's the learner recognize signs of drug use and how to implement workplace policies to maintain a drug free workplace. This course also covers workstation ergonomics where the learner learns about tips and techniques to maintain good posture in workstation. The course also covers key aspects of risk analysis, hazard identification and control, and safety education and training. The course gives overview on management of health and safety in schools through case studies. HubSpot Academy Social Media Marketing, Social Media Marketing Social Media Marketing, Social Media Marketing 2022 - 20222022 - 2022 Grade: Passed Hubsport Academy Inbound Sales, Sales, Distribution, and Marketing Operations, General Inbound Sales, Sales, Distribution, and Marketing Operations, General 2022 Grade: Passed University of South Africa Certificate in Sourcing and Supply Chain Management, Sourcing and Supply Chain Certificate in Sourcing and Supply Chain Management, Sourcing and Supply Chain 2014 University of South Africa Certificate in Purchasing and Supply management, Business Administration and Management, General Certificate in Purchasing and Supply management, Business Administration and Management, General 2013 Alison Crp,Aed and First Aid Training, Health/Health Care Administration/Management Crp,Aed and First Aid Training, Health/Health Care Administration/Management Mar 2022 Google Digital Workshop The Fundamentals of Digital Marketing, Digital Communication and Media/Multimedia The Fundamentals of Digital Marketing, Digital Communication and Media/Multimedia Mar 2022 Grade: Passed Services Sector Education and Training Authority Services Sector Education and Training Authority Further Education and Training Certificate. Generic Management: General Management, Business Administration and Management, General Further Education and Training Certificate. Generic Management: General Management, Business Administration and Management, General Grade: Pending

Computer Literacy Communication Multitasking Troubleshooting Data Entry

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Enjoy solving customer issues , taking customer problems and making them my own.This brings out the creative side in me as I interweave solutions to those problems.To achieve this, I troubleshoot,communicate with support personnel , dispatch clerks and managers. Have successfully worked as a customer support representative,dispatch clerk,bookmaker clerk,receiving and dispatch clerk,weighbridge operator,cashier and also, as a data capturer. My qualifications and experiences has allowed me to grow and has been an enabler for me to : - excel at giving good customer support /rapport -constantly learning to become more efficient and reliable -staying calm always in the face of adversity -becoming a pillar to my team -putting customers at the centre of everything I do Delight in meeting new challenges , new people and learning new perspectives . PROFESSIONAL SKILLS Customer support / Dispatch clerk / Trouble shooting / Telephone support / Remote support / Opening new customer betting accounts and using FICA / Making betting fixtures / Updating and populating customer database / Microsoft Word / Microsoft Excel / Microsoft Office / Internet and Email / Working with various Social Media Platforms / Scheduling and sending social media campaigns and post