Resume Hotels Job in India Delhi

Professional Experience: Presently Working (Hotel Twin Towers) Greater Noida As a General Manager Jan. 2022 to till date. Job Responsibilities  Oversee personnel including reception, kitchen, Food & Beverage, House Keeping staff, and office employees.  Monitor employee performance and conduct regular evaluations to help improve customer service.  Resolve issues regarding hotel services, amenities, and policies.  Organize activities and assign responsibilities to employees to ensure productivity.  Create and apply a marketing strategy to promote the hotel’s services and amenities.  Coordinate with external parties including suppliers, travel agencies.  Evaluate hotel performance and ensure compliance with health and safety rules. (Adaya Guest House) Noida Sector-19 As a Operations Manager Dec. 2018 to Nov. 2020. Job Responsibility  Responsible for travel and hotel bookings.  Listened to customers’ inquiries, resolve complaints and ensure customers satisfaction  Organizing all documentation for shift work on a daily basis including pre-shift reports, daily minute meetings points, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.  Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary. Qube Studios (by Habitech Promoters ltd.) Greater Noida As a Restaurant Manager 08thAug. 2012 to Nov. 2018. Job Responsibility  Using Amadeus Software for billing,  Responsible for authorizing purchases / ordering necessary products to replenish and maintain stocks.  Acted as the decision-maker as much as the Restaurant operations is concerned,  Menu planning’s  Listened to customers’ inquiries, resolve complaints and ensure customers satisfaction  Promoted food items/menus  Politely attended to customers took and served their orders on occasional basis  Sometimes would act as the cashier. The International Centre Goa As a Food & Beverages Supervisor 10thNov.2010 to 30thMarch 2011. Job Responsibility  Using IDS Software for billing and Inventory.  Supervise all Room Service personnel.  Responding to guest complaints in a timely manner.  Work with F&B manager and keep them informed of F&B issues as they arise.  Listened to customers’ inquiries, resolve complaints and ensure customers satisfaction. Hotel Landmark Shimla As a Food & Beverages Manager May. 04th 2008 to Nov. 1st 2010. Job Responsibility  Responsible for the management of the day-to-day operation of the Restaurant, Coffee Shop, Garden Café. ensuring that it is run efficiently and profitably;  Acted as the decision-maker as much as the canteen operations is concerned,  Planned menus  Listened to customers’ inquiries, resolve complaints and ensure customers satisfaction  Ensured that supplies and condiments are always replenished  Politely attended to customers; took and served their orders on occasional basis The Sariska Palace Alwar Food & Beverages Supervisor Dec. 2nd 2006 to Nov. 29th 2007. Job Responsibility  Supervise all Room Service personnel.  Respond to guest complaints in a timely manner.  Work with other F&B managers and keep them informed of F&B issues as they arise.  Organizing all documentation for shift work on a daily basis including pre-shift reports, daily minute meetings points, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.  Coordinating and monitoring with all phases of Loss Prevention in the Room Service operation

Academic Qualification: High School passed from JIC Inter College UP Board. Intermediate passed from JIC Inter College UP Board. Professional Qualification: 3 years B.Sc. In IHM Diploma from 2006 to 2008 Good knowledge of computer, MS Office, Hotel & Tourism Related Software’s Like, (Hosts win, Amadeus, Opera, Tally and IDS) 15 days Orientation program and skill test designed by National Council for Hotel Management & Catering Technology from Ministry of Tourism Goa

Technical Skills: Proficient in Computer operations. Operating System: Windows XP, Windows Vista, Windows 7, 10 Proficient in MS Office.

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Profile Summary: Hardworking and result oriented individual with a strong will to excel, capable of taking up responsibilities independently. Comprehensive problem solving abilities. Willingness to learn and easily adjust with environment. Strong communication skills & abilities to work under pressures with reputation of unwavering accuracy & credibility. Strong team player with well-developed analytical, reasoning skills. Cogent written and verbal communication skills. Excellent communication and Relationship Management skills with ability to relate to people at all levels.