Resume Seasonal Work in Tourism or Agriculatral in Italy Palermo

- Owner of Travel Office Form 2018 till now (Egypt) RESPONSIBILITIES & DUTIES Organizing tourist trips inside Egypt Arranging good programs to suit all desires and needs Tourist product pricing Maintaining good service and customer loyalty Owner of a wholesale food Products trade For 2 Years (Egypt – 2015 till November 2017) RESPONSIBILITIES & DUTIES Providing merchandise with excellent quality and validity Commitment to delivery times for orders to shops Performing an assessment of accounts, organizing and managing work Follow up the workflow in accordance with the rules and system followed in the work Flexibility at work Customer Service Representative For 2 years in Royal Jet Private Flight ( Abu Dhabi – 2012 till May 2014 ) RESPONSIBILITIES & DUTIES Greeted customers to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Assisted customers with food selection, inquiries and order customization requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Directed calls to appropriate individuals and departments. Helped drive sales goals and achieve monthly quotas. Call Center For 3 years in Abu Dhabi Culture Authority ( 2009 till 2012 ) RESPONSIBILITIES & DUTIES Described product to customers and accurately explained details and care of merchandise. Answered an average of [30] calls per day by addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone. effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Provided ongoing guest service. Keep good image always for the Authority. Tour Operator For 1 year in saif travel agency for religious tourism (Egypt 2008 till 2009 ) RESPONSIBILITIES & DUTIES Providing services and information about individual or group tourist trip. providing travel tickets and contracting with bodies to provide tourist services filling registers and work forms performed through the office Preparing work reports Captain Waiter For 4 Years in 5 Stars Restaurant (Egypt 2005 till 2008) RESPONSIBILITIES & DUTIES Always greet and welcome guests promptly in a warm and friendly manner. Assist guest with table reservation. Ensure guests are serviced within specified time. Has a good knowledge of menu and presentation standards. Able to answer any questions regarding menu and assist with menu selections. Serve food courses and beverages to guests. Set tables according to type of event and service standards. Communicate with the kitchen regarding any menu questions, the length of wait and product availability Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift. I have good Experience in Food Production, Trading and Organizing Business.

Bachelor of Tourism and Hotels( Tourism Studies , July 2008, Menoufiya university ,Egypt ) Diploma in Tourism Studies – Sadat City University 2015 General Diploma in Education – Benha University 2016 Passed a training course in National Security Institute (Canadian Degree 2009) Basic Life Support and First Aid Course ( Egyptian Red Crescent 2011 ) Personal Management Course Strategic Planning Course Six Months Diploma of Sales and Marketing Management(India 2013) Six Months Diploma of Fire and Safety Management (India 2013) ICDL Course

Creative problem solver MS Windows Communication skills Quick learner Strong client relations Proficient in cash management Multi-line phone talent Time Management

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I can work with Team or alone