Resume Customer Service in Other countries

MISP Training and Consultancy | Telemarketing Consultant​​​[ May 2013 – March 2015] • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service. • Explain products or services and prices, and answer questions from customers. • Record names, addresses, purchases, and reactions of prospects • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply to cards, and lists purchased from other organizations • Adjust sales scripts to better target the needs and interests of specific individuals. • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts • Maintain records of contacts, accounts, and orders • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations SIXELEVEN Global Teleservices | Technical Support Associate​​[ February 2008 – January 2013] • Provide technical assistance to computer system users • Answer questions or resolve computer problems for clients through chat. • Responsible for taking control of and resolving Complex Technical and Escalated customer issues. • Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary. • Provide Technical support with Issue resolution via Chat/Email electronic medium. • Identify and provide inputs on unique or recurring customer problems. • Identify, correct & advice on the operational issues in client computer system

College/ Vocational level​​​[2001-2003] AMA Computer Learning Center Computer System Design and Programming Secondary level​​​[1995-1999] Maryknoll High School of Panabo City

SKILLS • Handle inbound and outbound calls • Handle email and chat communication • Perform online research • Use Microsoft Office applications and Google Apps to create documents and files • Cross-functional Communication • Verbal and Written Communication • Appointment Scheduling

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Willing to work under pressure, Willing to accommodate others' needs and not be preoccupied with your own objectives. I am simply looking forward to joining the team and helping whenever I am most needed.