Resume Manufacturing in Canada Ontario

WORKING EXPERIENCE April 2022 Relationship officer Republic Ghana PLC Techiman Branch • Generate new customer leads through various channels • Proactively identify sales prospects and conduct business development activities • Follow up on new leads and referrals to generate business • Achieving the monthly sales targets, Cross sell assets and fee products • Follow the various internal guidelines and procedures of the bank • Ensure customer satisfaction through regular engagement • Resolve customer queries/issues and facilitate customer service • Maintain periodic status reports, including daily activity report and calls/follow-ups made. April 2016 to date Customer Service Officer/Relationship officer Republic Ghana PLC Asempaneye Branch DUTIES • Interacts with a company’s customers to provide them with information to address inquiries regarding products and services. • Handling of customer’s problems and complains and providing the necessary solution for them. • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges. • Open new accounts/Closing accounts as requested. • Alterations to existing savings and cheque accounts. • Inquiries for home, car and personal loans. • Inquiries on internet services. • Handling cash transactions and cash balancing. • Overseas transfers. • Set up periodical payment authorities on accounts. • Promote bank products and services. • Change statement of account cycles. • Identify customer needs and find the appropriate solution to their needs. • Refer customers to appropriate banking services and representatives. • Identify and develop problem solving methodologies to resolve customer issues. • Maintain complete and accurate customer correspondence data. • Assist in making major business decisions. • Develop and update client related reports. • Managing client relationships to build a reputation for excellent service and generate repeat business. • Ensure outstanding customer satisfaction by maintaining strong working relationships. Handle client issues throughout the implementation life cycle in a timely and accurate fashion. • Processing of personal and business loans for new and existing customers by reviewing the credit worthiness of all clients. • Contact client to gather financial data and documentations. • OTHER DUTIES • Perform teller and back officer works whenever I’m assigned to do so. • Assist the Operations manager/Deputy manager whenever he is on different assignment. • Prospect for new business and sustains existing relationship. • Monitors all borrowing accounts in the assigned portfolio to ensure they are in full compliance of all facility pre-disbursement conditions. • Prepare call report and plan for all visits conducted. • Develops and manages customers’ relationship to ensure retention and growth of market share. • Identify key staff in client companies to cultivate profitable relationships. • BCM representative for Asempaneye branch. July 2013 – March 2016 Sales Officer (Team Leader) Republic Bank Gh. LTD Suame DUTIES • Ensure achievement of excellent product sales and delivery of personalized service to clients. • Familiarize oneself with all products of the Bank in order to sell to prospective clients. • Accurately compile monthly sales and service statistics and reports. • Promote cross selling of the Bank’s products. • Maintain adequate information of credit to ensure reduction in business risk in credit processes and procedures. • Review and analyze credit applications from customers of assigned portfolio. • Follow up on credit references on potential and existing customers. • Create new and existing market for the bank and managing the customers on consistency manner. 2011-2013 Sales Officer (SME) Standard Chartered Banks (Adum) DUTIES • Generate new business through comprehensive sales activities • Develop and execute sales strategies • Acquire customers and build relationship with new and existing customers • Analyzing customer needs and providing them with banking solutions to that effect NATIONAL SERVICE 2010-2011 Account Clerk Tamale Central Hospital DUTIES. • Keeping records of patients • Making accounts on daily financial transaction. • Prepare payment voucher and weekly account statement.

EDUACTIONAL BACKGROUND 2016- 2017 KNUST MSc Accounting and Finance 2012-2014 Univ. of Education Winneba BSc. Administration (Accounting) 2007-2010 Kumasi Polytechnic Higher National Diploma (Accounting) 2002-2005 Aduman Secondary School Senior Secondary School Certificate Exams

2018-To date ICA-G certificate currently on Part 3(left with one paper) Computer literate, Proficient in MS WORD, EXCEL, POWER POINT T24 and R13 (GLOBUS)

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• Proven skills in leadership. • Analytical, • Communication, • Interpersonal and team building, • Solid work ethics in delivery of high-quality service to customers. • Plan and organize work efficiently, good follow through with care attention to details.