Experience:
ASSISTANT CLEARING OFFICER(NYSC) |MARCH 2020 - FEBRUARY 2021|
Aba North LGA, Abia State.
♦ Oversaw calendar maintenance, appointment scheduling and expense report preparation.
♦ Composed, prepared, edited, and distributed correspondence and other documents.
♦ Assisted in corps member’s clearance, thumb printing, face capturing, and error-free documentation.
♦ Ensuring the office runs smoothly.
♦ Keeping an inventory of office supplies and ordering new materials as needed.
BANK TELLER
First City Monument Bank, Aba, Abia State.
♦ Assisted customers on a daily basis with their accounts while providing exceptional customer service.
♦ Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans.
♦ Promoted the benefits of FCMB's products rather than the basic information which helped build a better relationship with customers and match them with a product based on their own individual needs.
♦ Maintained appropriate cash limits, cashed cheques, established deposits and issued cashier's checks, cash orders, money advances and fund transfers.
♦ Provided training for new employees, and performed cash management, customer service, and balanced cash drawer.
♦ Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
♦ Learned about customer financial needs, established trust and optimized sales opportunity resulting in quality customer service.
♦ Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
♦ Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
♦ Reconciled cash drawer and resolved discrepancies.
♦ Processed customer transactions promptly, minimizing wait times.
VAULT CUSTODIAN
First City Monument Bank, Aba, Abia State.
♦ Balanced staff and vault at end of day and secured monies in accordance with established procedures.
♦ Adhere to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
♦ Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
♦ Turned in excess cash to maintain drawer security.
ATM(AUTOMATED TELLER MACHINE) CUSTODIAN
First City Monument Bank, Aba, Abia State.
♦ Evacuated systems according to predetermined checklist and noted issues.
♦ Serviced ATM machines for expedient repairs and, minimal downtime.
♦ Applied knowledge of standard equipment and manufacturer repairs guidelines.
♦ Demonstrate increased knowledge of company products and equipment
CUSTOMER SERVICE REPRESENTATIVE
First City Monument Bank, Aba, Abia State.
♦ Leverage sales expertise to promote products and capitalize on upsell opportunities.
♦ Investigated and resolved customer inquiries and complaints quickly.
♦ Reached out to customer after completed sales to suggest additional service or product purchases.
♦ Educated customers about billing payment.
♦ Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for banking business.
♦ Collaborated with staff members to enhance customer service experience and exceed team goals through effective client’s satisfaction rates.
♦ Logged calls information and solutions provided into internal database.
♦ Coordinated timely responses to online customers communications= and researched complex issues.
♦ Followed up with customers about resolved issues to maintain high standards of customer service.
Education:
HIGHER NATIONAL DIPLOMA (HND) IN BANKING AND FINANCE |2017|
Abia State Polytechnic.
NATIONAL DIPLOMA (ND) IN BANKING AND FINANCE |2011|
Abia State Polytechnic.
NATIONAL EXAMINATION COUNCIL |2008|
Monathan High School, Ibadan.
Skills:
♦ Outstanding communication, team work, multi-tasking, leadership and organizational capabilities.
♦ Solid analytical and creative thinking skills that are useful when issues arise, and ability to make effective decisions both individually and with team members, allowing solutions to be created efficiently.
♦ Possess excellent report handling, people management, customer service, and administrative support skills.
♦ Hardworking and outgoing team member skilled in cash handling and management principles.
♦ Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
♦ Reliable in in maintaining accurate drawer and preventing fraudulent transactions.
♦ Well-versed in handling a high volume of cash on a daily basis in bank.
♦ To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent tome management and problem-solving skills.
♦ Enthusiastic bank teller eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
♦ Hard working and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position.
♦ Customer relationship development, upselling skills and transaction processing.
Additionally:
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales target. Experienced teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Experienced in cash handling, balancing drawers, loan processing and inventory management. Bank teller adept at processing customer transactions, counting, money and maintaining balanced cash drawer with high level of accuracy. Customer-centric individual with highly possessed interpersonal and people skills gained through 8+ years of working experience. Adept at ensuring top-notch customer service, managing and training team members, conducting cash consolidation on a daily basis, preparing daily branch reports, and reconciling transactions according to the set procedures. Builds customer loyalty by resolving problems and quickly processing transactions. Willingness to take an added responsibilities to meet team goals.
