Experience:
Project Management, Operations Management, IT Support, Customer Service
Education:
Post Graduate Diploma in Business Management
Skills:
• Microsoft Office, Salesforce, JIRA
• LAN, WAN, TCP / IP
• HP, Dell, IBM laptops/PCs troubleshooting
• SQL - DB2
• Windows XP/7/10, Windows Server 2003/2008,2012, Linux, VMWare Workstation
• Installation of various software/OS
• Helpdesk/Customer Service, Incident Management
Language skills:
English
Hindi
Additionally:
• Around 10 years’ experience in Customer Service, Application Support, Incident Management and Operations Management
• Experienced in handling Escalations & Customer Service Operations
• Excellent knowledge of US healthcare domain (HIPAA, PACS, HL7, HIS, RIS), Salesforce & JIRA
