Handymen - Working specialties
Experience:
IT Helpdesk / Customer Support/ Administering help desk. vision
Egypt
(2017-Present)
• Assists staff with technical support of desktop computers,
applications, and related technology. Support includes
specification, installation, and testing of computer systems
and peripherals.
• Assists in the maintenance and testing of network servers
and associated equipment
• Analyses, communication, and problem-solving
Education:
Geography Faculty of Arts Degree
South Valley University 2004 to 2008
Skills:
PROBLEM SOLVING
• PROFICIENCY IN WINDOWS 7
AND 10 OPERATING SYSTEMS
• MICROSOFT ENVIRONMENTS
(WINDOWS SERVER 2012 R2,
2016, 2019, ACTIVE DIRECTORY,
DNS, GPO, ETC.)
• VMWARE, HYPER V…
• CLOUD KNOWLEDGE AND
BACKUP: MICROSOFT OFFICE
365, MICROSOFT AZURE
• NETWORK INFRASTRUCTURE
(NAS, SWITCH, ROUTER,
FIREWALL, PRINTER)
• PC SYSTEM INSTALLATION,
SETUP AND CONFIGURATION
• NETWORK MAINTENANCE
AND TROUBLESHOOTING
• GRADE QUICK SUPPORT AND
TRAINING
• LAPTOP-PROJECTOR SETUP
FOR PRESENTATIONS
• TESTING OF NEW
APPLICATION UPDATES
Additionally:
Outstanding background in the field of troubleshooting simple and
intricate tech applications
Expert in remote and on-site consultation within an IT environment
Familiar with procedures for IT assistance in LANs, routers, peerto-peer file sharing, connectivity of remote desktop, servers,
TCP/IP networking and more
Prepared to work on weekend, rotational and night shifts
