Information Communication and Technology/Customer Care/Customer Support/Administration.
IT sphere
Experience:
MAY 2022-AUGUST 2022(Attachment).
THE AGA KHAN ACADEMY MOMBASA.
Work done in the organization included the following:
Installation and configuration of Microsoft windows desktop operating system; Windows 10/11.
Setting up One drive backup for client computers.
Installations, configuration and administration of Microsoft windows server 2019/2022.
Administration of User accounts on Google workspace.
Installation and administration of virtualization platform; Microsoft Hyper-V.
Creation and administration of virtual machines via Microsoft Hyper-V.
Bulk installation of laptops via; Microsoft Deployment Toolkit.
Installation and configuration of local and network printers.
Administration of DHCP, DNS, Active Directory and File servers.
SEPTEMBER 2019-NOVEMBER 2019(Attachment).
MINDCRAFT GLOBAL SOLUTIONS.
Work done in the organization included the following:
computer maintenance,
computer networking,
troubleshooting,
AUGUST 2017.
ORIFLAME MOMBASA (Customer Service Support).
Work done in the organization included the following:
making of clients order in the company's application by referencing the product code and the quantity required, payment is done through Mpesa the reference number is inputted in the excel sheet along with other orders and sent to the headquarters in Nairobi for confirmation and dispatch of goods.
Education:
2021-Present.
Bachelor of Technology (ICT) -Technical University of Mombasa.
Modules.
System and network administration.
Human computer interaction.
Wide area network technologies.
Network security and monitoring.
Data communication.
Networking essentials.
2020-2020.
Cisco Networking Academy-Technical University of Mombasa.
This course involved networking of the computers. Being able to setup a computer network system and ensuring it runs smoothly whereby devices can communicate and share information. Different networking devices and securing a networking system. Configuration and the IP address allocation for the various devices.
2018-2020.
Diploma in Information Technology-Technical University of Mombasa.
Grade award: PASS.
Computer system organization.
Data communication.
Electronics.
Networking essentials.
2013-2016.
RIBE GIRLS’ SECONDARY SCHOOL.
Grade award: C-(Minus).
Skills:
Cisco Networking Associate (CCNA).
Remote user support using application like: TeamViewer, Anydesk.
Installation and configuration and administration of Microsoft windows servers/desktop.
Excellent troubleshooting skills.
Linux server administration.
Knowledge in managing and administering Office365 and Microsoft Teams.
System Administration.
Problem Resolution.
Server Management.
Windows Desktop Administration.
Excellent Troubleshooting Skills in Microsoft Office Applications.
Additionally:
A well informed IT personnel.
