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Jan 2022-Present. Kenya Revenue Authority. Duties and Responsibilities. • Provide Tier 1 & 2 help desk support for technical assistance in person, via phone chat using KRA ticketing system, and follow up with customers and users to ensure complete resolution of issues. • Monitoring and maintaining Computer systems and networks. • Filter Help Desk calls and provide support and troubleshooting, such as password resets, toner replacement, break/fix and escalation to higher level support. • Follow standard help desk procedures, apply knowledgebase to problems and provide assistance to users: problem identification, instruction and resolution of problems. • Perform post-resolution follow ups with end user and team members as required. • Evaluate documented resolutions and analyze trends for ways to prevent future problems; alert management to emerging trends in incidents, identify and escalate situations requiring urgent attention. • Providing extensive I.T Support to internal and external stakeholders. • Installing and configuring Computer hardware, operating systems and applications. • Install anti-virus software and ensure virus definitions are up-to-date. • Supporting and assisting in the implementation of computer systems and new applications Library Services - Kenya School of Revenue Administration Duties and Responsibilities. • Assist users on the use of catalogues and retrieval of information from the library collection • Issuing library information materials to students, lecturers, and other college staff. • Receiving returned library information materials from students, lecturers, and other college staff. • Posting due date labels on library publications. • Keep record of all incoming books, pamphlets, periodicals; catalogue and record all new publications in accordance with established library systems and/or procedures • Preparing book and file pockets. • Shelving new and returned library books. • Ensuring book shelves are tidy. • Ensuring library seats are well arranged in their proper reading desks/tables. • Assisting in the annual stock taking exercise. • check and file typed catalogues • Maintaining newspaper register May 2021-August 2021- Kenya National Commission for UNESCO. Duties and Responsibilities. • Resolved, diagnosed and solved network problems and relevant software faults. • Managed the installation and configuration of CCTV Cameras. • Managed building of new Network (Structured cabling) within the organization. • Monitored and maintained Computer network and information systems. • Provided extensive IT Support. • Installed and configured computer hardware operating systems and applications. May 2018- March 2021- Hospital Hill Primary School. Duties and Responsibilities. • Teaching ICT. • Developed and implemented lesson plans and classroom activities in consistent with the student management issues • Used a range of interactive teaching methods to enhance learning • Designed and developed appropriate computer instructional material. • Determined and troubleshooting technology services for staff • Computer repair, maintenance and software installation

• 2017- 2021 Bachelor of Science in Information Technology (I.T) –KCA University. • 2013– 2016 Kenya Certificates of Secondary Education - Utumishi Boys Academy. • 2001– 2012 Kenya Certificates of Secondary Education - Tendwet Junior Academy.

• The ability to use computer systems to use computer systems to access software programs and manage the basic functions of a computer. • Strong troubleshooting skills with software, hardware and network products. • Expert in networks fault diagnostics and troubleshooting Cisco routers, Cisco switches and Switching configuration technologies. • The ability to answer and respond to Freedom of Information(FOI) requests. • Information management skills. • Evaluating, organizing, cataloguing, classifying, managing and distributing information in variety of formats

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A confident, highly motivated, adaptable, responsible and quick learner who likes to be continuously up to date with latest technologies. Accustomed to working in autonomous roles encompassing a range of experience within IT field. A dedicated professional ensuring quality returns within time constraints. A competent ICT teacher able to work effectively on my own initiative. A computing graduate seeking long term employment in Information Technology field where excellent abilities to work with people can be put to good use.