Resume AML,IT Jobs, Banking, in Bahrain Manama

April - Nov – 2018 ( AIG Insurance ) Teleperformance Bangalore, India. I was working as Document controller. Managing document and responsible for maintaining organized and updated documents for a business. Their duties include using document management software to upload or Digital paper documents, retrieving documents for authorized personnel and ensuring document storage to comply with laws and regulations. • Review and update documents for maintenance and quality control • Keep other personnel updated on new document versions and how to obtain access • Handle records across various departments • Create templates for use by other personnel • Maintain confidentiality regarding sensitive documents • Establish and maintain record retention timelines --------------------------------------------------------------------------------------- Software engineer/Fitech Firm (Nov 2018 –Till Date) Capgemini (AXA Technology GCC) Bangalore, India. I am working in infrastructure support domain (Data Centre). • Treating alerts triggered by the Virtual or physical servers / applications and providing hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users. • Handling SILVA console to treat alerts triggered on Core IT or IAAS or Azure platform. • Analysing and quick restoration actions as per SOP’s on to treat alerts. • Raising incidents and escalating it via calls and mails to the resolution group in case of issue is not resolved. • Responds to all global issue raised by clients within SLA and follow up of major incident as escalation matrix until its closure. • Sending global mail communications to responsible heads of different entity of AXA (AXA Banque, AXA France, AXA assistance) or AXA MIM in case of major impact. • Prvide level 1.5remote desktop support and performed activities health checks, replications, maintaining disk space, IIS Manger based on SOPs. • Performing health checks of multiple AXA’s web applications and servers and reporting to multiple client before business hours. Creation and validation of SOP’s for new applications in production. Coordinating with MF team to ensure all the jobs status are OK. Performing restoration action in case of job fails as per SOP’s

DATE EARNED •DEGREE•SCHOOL 2015-2018: BA(HONS)FRENCH, AMITY UNIVERSITY (NOIDA,UP) DATE EARNED •DEGRE • SCHOOL 2011-2013 : 12th STATE BOARD BSEB (PATNA)

Skills • SME • KPI MANAGER • AML/KYC • MS –OFFICE, EXCEL • DIGITALMARKETING • Azure Basics • DNS Implitation • OEM Tool • CTI Applicatio

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To continuously enhance my knowledge, skills and experience by getting involved in challenging work environment and utilize them for personal and organizational growth to the best of my ability