Experience:
Teleperformance- Customer Service Representative
March 2021–February 2022
Manage large amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies
Capitol University- Training Officer/Admin Assistant
April 2015–October 2016
Develop and maintain effective communication and working relationships with administrators, staff, faculty, students, and community members within assigned and related activities. Delegate tasks related to coordination of activities to other staff, students, collaborative partners and volunteers as appropriate. Perform clerical duties such as answering telephones and making calls, taking messages, scheduling appointments, writing correspondence, preparing reports, and maintaining records and files.
Education:
BS in Marine Engineering
Professional Education
Skills:
• Proficient in Microsoft Office (MS Word, MS Excel and MS Power point)
• Organizational and Leadership
• Communication Skills
• Comprehensive and effective in working under pressure
Additionally:
Bachelor of Science in Marine Engineering- Capitol University
November 2008 – March 2015
Awards: College Leadership Award, Medal of Excellence, Most Outstanding RCO, Special Presidential Service Award
