Handymen - Working specialties
Experience:
am experienced in LEAN and have been able to maintain this throughout my period of work; this is shown through my call length results.
• I have exceeded standards set and have gone above and beyond in delivering excellent customer service, recognised by invitation to platinum dinner with the head of sales.
• Delivered helpful telephone banking.
• Dealt with customer complaints and resolved on first point of contact.
• Kept knowledge of new products, services and promotions.
• Helped business in busy periods proving I am flexible
• Used my knowledge and experience to help staff with queries and complaints.
• I have trained new staff which involves call coaching, expanding their product knowledge and helping them sustain lean
Education:
2021 -current: Couresera/Codeaccedemy
Learning coding languages which include python java and c++
2007-2008: Manchester College, Manchester, M11 2WH
Nvq: Automotive studies mechanical engineering
2006-2007: Cheadle and Marple Sixth form, SK8 5HA
A Level: Health and Social Care, I.C.T,
EYFS
Skills:
I am a hard-working individual who strives to perform my best in all situations and have a vision to succeed. I always deliver great customer service and focus on developing myself where possible. I utilize my analytical, organizational and problem-solving skills to deliver the best I can. I have experience in team management and encouraging improvement within organizations. I have a desire to succeed and share my skills base and knowledge as much as I can.
