Resume Hostess, Waitress, Receptionist in Philippines

NUSTAR RESORT & CASINO, KAWIT POINT, SOUTH ROAD PROPERTIES, CEBU CITY, PHILIPPINES Restaurant Hostess (May 2021 - August 2022) - Receiving guests and handling very professional manner - Providing guests with menus and answering any initial questions - Helping out with other positions in the restaurant as needed - Capable to manage restaurant administration - Receiving guests and handling them in a very professional manner - Assisting the cashier or handling the cash counter - Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details CEBU PACIFIC, MACTAN INTERNATIONAL AIRPORT, LAPU-LAPU CITY, CEBU (Feb 2019 - Feb 2020) Airline Customer Service Agent - Answering questions about flight schedules and other airline information - Attending guests inquiries and providing assistance based on company policies and procedures - Checking travel documents of guests - Processing and issuing boarding pass

Bachelor of Science in Tourism Management

•Adaptability •Attention to details •Communication •Cultural Awareness •Interpersonal skill •Teamwork •Multitasking

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TRAINING EXPERIENCE ON THE JOB TRAINING, CITY OF SURIGAO TOURISM OFFICE, SURIGAO CITY (1MONTH) Reception and Museum Attendant - Assisted regular staff in conducting tours TRAINING EXPERIENCE - Office reception (answer phone calls to local and foreign guests) - Office administrative support duties ON THE JOB TRAINING, ONE CORPORATE GRAND TOURS INC., BUTUAN CITY (1MOS) Front Desk Staff - Booking and ticket reservations - Ticket refund computation - Compilation of Philippine AirLines weekly reports - Creation of tour packages OJT, CIVIL AVIATION AUTHORITY OF THE PHILIPPINES. BUTUAN CITY (1MOS) Check-in Desk Staff - Assist passengers with self-service check-in kiosks - Assist passengers as needed through arrival and check in area - Make public address announcements as required CERTIFICATES •Certificate of Participation (Cruise Ship Seminar and Lecture) •Certificate of Participation (Hygiene and Sanitation Seminar) •Certificate of Completion (OJT, City of Surigao Tourism Office) •Certificate of Completion (OJT, One Corporate Grand Tours Inc) •Certificate of Completion (OJT, CAAP)