Experience:
Duty Manager
Night Manager
Night Auditor
Guest Services
Front Office
Operations
Food and Beverage
Meeting and Events
Skills:
Compliance
Front Office
Guest Relations
Operations
Additionally:
I am an experienced Hotelier, able to make sound and considered business decisions.
I understand the Non-negotiables that are important in operating a profitable establishment while delivering great service, meeting and exceeding Guest expectations.
I have a strong Compliance and Hotel Operations background.
Previously took charge of Hotel Operations, Brand Standards, Social Responsibility Programs. I am also no stranger to F & B, Housekeeping and Meeting and Events.
I am able to implement new or adapt existing SOPs and systems, ensuring improved service levels and cost control.
I truly embody the spirit of hospitality and execute my responsibilities with complete dedication, honesty and integrity.
I champion the cause of every establishment I represent and always uphold its image and reputation.
I am an experienced professional.
Looking forward to hearing from you.
Kind Regards
Lerato Vena
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