Resume Hospitality and tourism in Kenya Mombasa

Service & Bar  Maintain seamless day to day restaurant operations by deploying in-depth knowledge of appropriate food handling techniques, such as proper soup temperature and equipment cleaning procedures  Competently process customer orders, complete payment transactions and issue receipts  Execute top quality customer service including greeting guests in a friendly manner as they arrive and accommodating the needs and request of 20+ customers daily Production  Preparing different meals for different kind of guests  Maintain the cleanliness of the kitchen and ensuring it is up to standard Housekeeping  Keep room clean, orderly state so that it does not present a sanitation, health and life safety or egger issue  Making the bed, change sheets, remove and replace used towels and toiletries  Vacuuming, clean ,dust and polish guest rooms  Stock and sort supplies  Ensure security of guest rooms and privacy of guests Front Office  Create a friendly and welcoming atmosphere for the guests  Deal with bookings  Complete procedures when guests arrive and leave  Choose rooms and handover keys  Prepare bills and take payments  Answer and pass on calls  Handle requests from guests like booking trips and storing valuables Accounts  Financial Auditing  Report Finances  Track expenses  Manage budget

2016- To Date TECHNICAL UNIVERSITY OF MOMBASA Bachelor of Science in Tourism & Hospitality Management 2012-2015 ALLIDINA VISRAM HIGH SCHOOL Kenya Certificate of Secondary Education Attained B Plain 2004-2011 SINBAD ACADEMY Kenya Certificate of Primary Education Attained 378 Points (A-)

 Conflict Resolution  Food and Safety Hygiene  Superior Coordination Skills  Excellent Customer Service  Quality Assurance  Multitasking  Health and Safety Regulations Compliance

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Am a highly talented and hardworking individual with close to 2 years’ experience in hotel industry, aspiring for management programs. I intend to bring on board my knowledge in hospitality industry gained from training and practical exposure at some of the leading hotels in Kenya. With my hard work and pleasant personality, coupled with skills in providing the best restaurant services such as preparing tables, handling glassware, escorting guests, making variety of cocktails and mocktails.I am confident that I will deliver world class service without compromising on quality and professionalism. Nevertheless, I can confidently handle any task in any hotel department with minimum or no supervision.