Experience:
11/07/2021 – CURRENT – KOLKATA, India
DRIVER – GM TRADE LINK
◦ Fetching and welcoming clients at the beginning of their trip.
◦ Loading and unloading clients' possessions, as required.
◦ Traveling via the most efficient routes, unless otherwise directed.
◦ Complying with road regulations at all times.
◦ Engaging in conversation or playing music, if suitable.
◦ Ensuring that clients' identities and conversations remain confidential. ◦ Apprising clients of local services that may be of use to them.
◦ Ensuring that the automobile remains clean and well maintained.
11/09/2019 – 10/07/2021 – KOLKATA, India
MOTORCYCLE DRIVER OF DELIVERIES – SWIGGY
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Coordinated work of team of drivers delivering across local area.
• Logged hours, mileage and order-related activities with company's app to maintain detailed records.
• Stayed in constant communication with dispatching team to quickly respond to delivery updates.
• Developed and maintained professional relations between customer, store personnel and company.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained positive relationships with customers to promote continued business opportunities.
• Immediately addressed problems with customers to promote speedy resolution.
• Maintained accurate accounts by documenting orders, collecting payments an issuing receipts for every purchase.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Processed payments, made change and provided receipts.
• Implemented policies and procedures across warehouse and shipping platforms.
• Drove more than 100 km per day to serve as many as 750 customers per month across kolkata.
31/03/2016 – 10/09/2019 – Kolkata, India
CAB DRIVER – OLA
◦ Collecting clients at the start of their journey.
◦ Assisting clients with the loading and unloading of their baggage and other personal belongings, as
needed.
◦ Starting and stopping the taximeter at the correct times.
◦ Selecting the fastest route to the client's destination, unless otherwise requested.
◦ Driving clients to their destinations.
◦ Informing clients of services and attractions that may be of interest to them.
◦ Adhering to road regulations.
◦ Ensuring that clients remain safe throughout the journey.
◦ Processing cash payments, ensuring that you carry sufficient change at all times. ◦ Ensuring that the vehicle remains clean and in excellent working condition.
Skills:
• Phone orders
• Mobile payment technology • Two-wheeler operation
• Motor vehicle operation
• Delivery confirmations
• Relationship building
• Smartphone operation
• GPS navigation
• Business transactions
• Safe vehicle operation
• Route planning
• Multitasking Abilities
• Training and Development
Additionally:
DRIVING LICENCE
AM Driving Licence: 01/04/2012 – 08/07/2032
A1 Driving Licence: 01/04/2012 – 08/07/2032
A2 Driving Licence: 01/04/2012 – 08/07/2032
A Driving Licence: 01/04/2012 – 08/07/2032
B1 Driving Licence: 01/04/2012 – 09/06/2027
B Driving Licence: 01/04/2012 – 09/06/2027
