Resume Sales Manager in Oman Muscat

GBM Account Manager (Telco and Oiland Gas) September 2013 - Present (8 years 9 months) • Building and maintaining relationships with clients and Manage end to end sales and account management process. • Conducting business reviews to ensure clients are satisfied with GBM’s products and services. • Establish strong, trust-based relationships with clients and other teams within GBM. • Drive customer loyalty and retention through excellence in customer service and support. • Identify and understand customer need, proactively provide solutions to avoid issues and accelerate clients’ ability to achieve results. • Letting customers know about other products the GBM offers. • Work collaboratively with other departments, specifically with LOBs to • coordinate client interactions and resolutions to their needs • Communicate effectively with our clients to resolve issues without escalation and insure client expectations are being met. • Attending meetings with clients to build relationships. • Achieving client relationship targets. • Project management in term of implementation, sign off and booking. Medical Training Center in affiliated with the American Heart Association (AHA) Marketing Manager February 2009 - April 2012 (3 years 3 months) Sultanate of Oman Initiated the whole devision, creating tangible and reliable client database and paperless Echo friendly system. As well as developing several effective marketing schemes which boosted our client database by an average of 30% per year in my duration of work with a team of 5 full time employees and many part time interns Which developed from 450/600 clients (2009 & 2010) to 2400+ in three years time (2010 until 2013) with very limited resources. Our records showed 75% return clients. And proudly scoring 95% satisfaction rate overall.

Education Gulf College Oman Bachelor of Science (Bsc without honours) , Business Administration and Management, General · (2013 - 2015) Middle East College Diploma, hardware networking · (2006 - 2009) University of Lodz Associate's degree, SCHOOL OF POLISH FOR FOREIGN STUDENTS · (2003 - 2004)

Team Leadership Project Management Management

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Certifications Sales: Customer Success Sales: Practical Techniques Selling into Industries: Telecommunications Sales Forecasting Excel for Sales Professionals