Resume IT Technical Support / Administrator / Supervisor / Customer Support Associates / Network Support Engineer / Any Job Based on my experience & skills. in Canada Toronto

Worked with ANHAM FZCO, ANHAM-Afghanistan (Under ATEMP-Afghanistan Technical Equipment Maintenance Program of Afghan National Army & U.S. Army) at AISS-CWH, New Bagram Road, Kabul (Afghanistan) as a “Database Specialist/WMS/iGET Trainer/Billing Supervisor” in Web Manage System (WMS) / iGET System Training & Support / Procurement / Business Management department from Sept 19, 2011 to Mar 01, 2017. Job Responsibilities: • Responsible to give the training of Web Manage System (WMS) / iGET System to all newly hire A-TEMP personnel (Expats, TCNs & LNs) in different languages (English, Hindi & Urdu). Arrange the schedule & training program of different site’s personnel for refresh training in WMS / iGET after receiving the request from Sites. • Assisted to the WMS / iGET team in Revising and Creating Training Materials to improve and guide the users. Uploaded the updated version in WMS / iGET. • Prepared the soft copies of update training materials to distributes to all trainees after completion their training for review. • Part of the Web Manage / iGET System Support Team by responding to emails and queries of the Maintenance Sites. • Supported to WMS/iGET team & A-TEMP WMS/iGET users for WMS/iGET related all tasks. • Supported to the procurement & worked in the US Govt. billing invoices related all tasks. • QCed the uploaded Parts Catalogues & Vehicle Manuals. Downloaded from WMS / iGET in both English & Dari versions and check all of these. • QCed the uploaded GeoLoc images & ANA UIC (Unit Identification Code) of Vehicle/Equipment. Worked with RM Asia (Hong Kong) Limited (Under EMAS & ATEMP-Training Projects of Afghan National Army & U.S. Army) at Central Maintenance Facility (CMF), Kabul (Afghanistan) as a “QC/Property Supervisor” in QC/Property Department from Jan 16, 2011 to Aug 18, 2011. Job Responsibilities: • Inspecting the both internally and externally. Keep records of Part Inspection history & communicate findings to the Quality Department, Purchasing Department & Suppliers. • Maintained the accountability of Government/Company property in and moving through out theater and deal with Customer Support. Prepare the Property Books of all materials of all Sites. • Supervision the Quality Inspection Monthly Reports of all sites through out in country & prepare the Final Report. Supervision & Organizing the department workforce. • Perform the Accountability & Inventory of the departmental stock of tools & equipments. Prepared the reports & forward to Department Manager. Worked with AGS/AECOM Government Services Inc. (Under project of US Army Materials Command Corps) at Bagram U.S. Army Air Base, Afghanistan as “Satellite/Cable Tech. (IT Technical Support)” in Information Management Department from June 16, 2005 to July 18, 2008. Job Responsibilities: • Installed and setup drivers and software on Servers and Workstations. • Assist with installation of Windows Server network and handled the installation of CAT 5 cable, Fiber Cable, Wireless Routers, Hubs, and Satellite Communications for Internet Television. • Performed the software patches for various applications as well as continuous monitoring and updating of security patches – ensured compliance with use of STAT and Retina. • Performed the onsite support for hardware/software issues, software upgrades, end-user training, troubleshooting of PCs, DSN phones, and printers. • Wired/Installed the RJ-11 and RJ-45 connections. • Planned & Implement the monthly schedule for general maintenance &preventive maintenance jobs of all PCs & Equipments. • Helpdesk and desktop support for end users on day-to-day applications such as MS Office, Outlook, and Internet connectivity issues. • Having good knowledge of Organizing work force, Documentation & Work. • Clearance Notes, Planning of Corrective & Preventive jobs. • Pending Action Work Orders report. • Monitored the network and server status. • Responsible for backups and restoration of files. • Offices and Field troubleshooting. • Performed the Accountability & Inventory of the departmental stock of tools, equipments & available spare parts. Prepared the reports & forward to Department Manager. • Worked in Information Management department as “Safety Rep.” for Weekly Safety Stand down Program and as “Records Custodian”. Worked with Kuwait Oil Company (KOC) & Saudi Arabian Texaco Inc. (SAT), Joint Operations at Wafra Oil Field (Kuwait) in Maintenance Project as a “Sr. Instrument Tech” through M/S. Sultan Asad Moh’d Est, Ahmadi (Kuwait) From Nov 22, 2002 to Mar 03, 2005. Job Responsibilities: Performed the onsite Installations & Maintenance of Digital/Analogue/Pneumatic Instruments, Equipments at Plants & Workshop. Calibrations & Testing of the equipments. Prepared the daily work orders report & work permits request. Planned & Implement the monthly schedule for General Maintenance & Preventive Maintenance of all equipments at site & workshop. Performed the organizing the work force, documentation & supervision. Worked with Saudi Arabian Oil Company (Saudi ARAMCO) of its Jeddah Oil Refinery Plant, Jeddah (Kingdom Of Saudi Arabia) in Facilities Maintenance Project as an “Engg. Asstt. (Electronics & Fire Protection)” through M/S. Dar Al-Akeeli Est, Jeddah (KSA) From Oct 24, 1998 to Jan 31, 2002. Job Responsibilities: Performed the Installations, Supervision & Maintenance of Electronics, Fire and Safety Protection Equipments, Fire Alarms System. Daily Inspection of these equipments, General Maintenance & Preventive Maintenance, Prepare the daily work orders report & work permits request. Organized the work force, supervision the work site. Performed to assist the monthly Fire Drill. Order the parts stock/check the equipments parts availability at workshop. Worked with M/S. DSM Sugar Ltd, Kashipur (Unit of DSM Agro Product Ltd) in Uttarakhand (India) from Dec 25, 1996 to Sep 30, 1998 as a “Technical Asstt. (Electronic & Instrumentation)”. Job Responsibilities: Performed the Installations, Supervision, Maintenance, Calibrations & Testing of Digital/Analogue/Pneumatic Instruments and Equipments at Plant & Instruments Workshop. Prepare the daily work report & work permits request. Planned & Implement the schedule for General Maintenance & Preventive Maintenance of all equipments at site. Accountability & Inventory of the tools, available spare parts stock & prepared the order sheets of requirements parts. Performed the organizing the workforce & their documentation. Worked with reputed ISO 9002 company of Jain Group M/S. Ramavision Ltd, in Kichha (Uttarakhand) India as a “Supervisor (Instrumentation & Production)” from Jan 05, 1993 to Dec 23, 1996. Job Responsibilities: Performed the supervision, Maintenance of Electronics Instruments & Equipments. Worked in production department & prepared the daily production and manpower work reports. Accountability & Inventory of the tools, spare parts stock, requirement stock and prepared the reports to forward Department Manager. Performed the Organizing the workforce & documentation. Completed one year Apprenticeship Training under Govt. Apprenticeship Act. With M/S. L.H. Sugar Factories Ltd, in Kashipur (Uttarakhand) India as a “Diploma Engg. (Electronics)” from Mar 07, 1991 to Mar 06, 1992. Job Responsibilities: Performed the supervision of all departments – Maintenance, Engineering, Production, Electrical, Instrumentation and Quality Control at plant during the training period. Performed the Inventory of all equipments, tools and accountability of the workforce in all departments.

• High School (Matric) from U.P. State Education Board in 1986. • Intermediate-Iyr (10+1) from Udya Raj Hindu Inter College, Kashipur (Uttarakhand) in 1987.

• Diploma in Electronics Engineering (03 years term) with Specialization in Communication System from U.P. State Technical Education Board in 1990. • Post Diploma in Computer Applications conducted by N.S.I.C. (A Govt. Of India Institute) in 1991. • Certificate of Special Managerial Training course conducted by Ministry of Industry, Govt. of India in 1991. • Certificate of Entrepreneurship Development Training Program (EDTP) in 1991. • Certificate of Merit in Bravery contest by Godfrey Phillips India Ltd, New Delhi in 1991. • Certificate of Merit in Project Contest (First Prize) in 1993. • Certificate of Training in Army War Reserve Development System (AWRDS) Program of US Army in 2006. • Advance Certificate Course in Computer Hardware Repair & Maintenance conducted by E.S.T.C. (A Govt. Of India Society) in 2009. • Certificate of Training in Web Manage System (WMS) in 2011.

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Training / Courses: - • Army Incident Handling Virtual Training Course. • Army Net Screen Firewall Virtual Training Course. • Army Hercules 3.5 Virtual Training Course. • Army REM Virtual Training Course. • Army Retina Scanner Virtual Training Course. • REM 3.0 Virtual Training Course. • Stat Scanner 6.0 Virtual Training Course. • Stat 6.4.3 Virtual Training Course. • Wireless Virtual Training Course. • Army G3 Computer Security Training Course. • Army Specific DAA Training Course. • Information Assurance Security Officer Certification Training Course. • DAA Basics virtual Training Course. • HQDA IAA Virtual Training Course. • DoD Information Assurance Awareness Training Course. • Thumb Drive Awareness Virtual Training Course. • Certificate of Completion for Anti-Terrorism Level-1 Training Course. • Completed the Department of Defense(DoD) Certified Training of Combating Trafficking In Persons (CTIP) – Law Enforcement. Computer Skills: - Operating Systems: • Windows95/98/2000/2003/XP-Home/XP-ProfessionalEdition/Vista/Windows7/ Windows8/Windows10/MAC/Linux. Software Applications: • MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS FrontPage, MS Works, MS Publisher, MS Visio, Internet Explorer, Mozilla Firefox, Google Chrome, MS Edge, Netscape, Open Office Org, Page Maker, Photoshop & Multimedia Software. Web Manage System(WMS) / AECOM One Source / iGET System Database Programs • Vehicle Driving Union Of India Driving Licence (MCWG / LMV Permit), U.S. Army Motor Vehicle (GATOR Operator Permit)