Experience:
Bharat Heavy Electricals Limited (BHEL) Tiruchirappalli India 2021 - Present (Contract)
Active Directory Service (ADS HELP-DESK)
• Supported Active Directory containing over 7000 users
• Answer all incoming calls to the IT Helpdesk as well as acknowledging all incoming emails to the IT Helpdesk Mailbox.
• Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops and clients.
• Some technical knowledge of PCs, printers, and peripheral hardware devices.
• Ability to diagnose and resolve on-site and remote PC related computing problems.
• Created new users, performed data migration, used map commands, copied and partitioned hard drives, installed hardware, and installed.
• Working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software.
• Some tasks include running and tweaking existing PowerShell Scripts.
• Common tasks include creating/disabling AD accounts, password resets, managing group membership, distribution and USB Enable Access.
Education:
Bachelor of Computer Applications – 2020 - 2021
Directorate of Distance Education - Annamalai University, Chidambaram,
Tamil Nadu, India.
Diploma in Computer Engineering – 2016 - 2019
M.E.I.T Polytechnic College, Trichy,
Tamil Nadu, India.
Skills:
• Communication Skills
• Excellent Problem-Solving Skills
• IT Support
• Active Directory 2016
• VMware
• Logical Thinking
• Innovative
• Service-focused
• Ms-Office
• Wordpress
Additionally:
As a beginner in the eld of Information Technology, I strive to associate myself with an organization where I can utilize my skills in the best possible manner, which further gives me an opportunity to grow in my career journey while contributing to the development of the organization.
