Experience:
Currently working as Supervisor in E-Commerce department Operations division METRO Pakistan (Pvt) Limited
(10th August 2018 To till Date)
Responsibilities:
• Manage and organize the delivery to be made to customers in right quantity and specification.
• Ensure stock availability to customers and offer substitute (if required) through call center and clarify to the customers.
• Timely delivery along with satisfactory customer service.
• Preparation of Gate passes for transportation goods.
• Ensure route planning and handing over the delivery documents to the delivery boys.
• Verifying daily fuel costing and transactions and to further ensure the proper documentations pertaining to it.
• To handle and coordinate customer complaints regarding delivery issues.
• Maintain the warehouse stock levels and keep an eye for the discrepancies.
• Maintaining and monitoring warehouse quality maintenance parameters in accordance with the SOPs.
• Coach and train team members on existing and new concepts,
• Review and approve all the operational activities of team members that include pickers, packers and delivery boy.
• Ensure that each member is adhering to the policies and procedures announced by the management.
• Voucher Redemption ( BAT. GIFTKARTE,GIFTCARD,TLNR,MTBC,DELL etc.)
• Record keeping & Archiving
• Answering the calls
• Daily updating and Monitor the ONLINE Orders through OMS(Order Management System)
• Daily Entries in MMS (Metro Management System)
• NPS Handling (Net Promotor Score)
• METRO Pakistan (Pvt) Limited (1st January, 2012 to 09 August 2018)
Data Entry Operator Goods Receiving Department
Responsibilities:
1. Data Entry of Goods Receiving on Oracle based business system.
2. Prepare, compile and sort documents for data entry. Review source documents for accuracy.
3. Schedules all inbound deliveries, ensures purchase order number is on all paperwork.
4. Ensuring the safety of delivered goods during the receiving process particularly against the vendor frauds and Administrative errors.
5. Audit and evaluate threats, risks and challenges to Stream line the Goods receiving process at various stages.
6. Processing of all routine vouchers like vendor invoices and Uploading and data entry of vouchers in invoicing Module of Goods Management System electronically (GMS). Processing and data entry of all department’s Invoices. Ensure invoices are signed for further processing.
7. Examine and deal with supplier complain invoice complain to certify reasons of deviances and ensure correct procedure.
8. Streamline operations and increase productivity and reduction of multiple handling and bottlenecks by directions. Assist other departments as needed.
9. Timely updating receiving status to help ensure timely, accurate order fulfillment and faster responses to status inquiries. Establishes & maintains effective working relationships with other employees, supervisor & managers.
10. Maintenance of accurate inventory records for internal and operational needs. Maintain fuel record for fork lifter and generator.
11. Process returned inventory. Organize replacement goods and returns to vendor.
12. Handling, Checking, Filling delivery documents and personally control GR labels daily.
13. Makes entries into GMS/SCS according to proper SOP’s
14. Archiving, Controlling & Record keeping of all the documents for Ten years as per SOP.
15. Update the Buying Prices of more than 75+ articles on daily basis.
16. Receives product deliveries. Inspect, accept or reject inbound shipments.
17. Verify packages units (quantity , quality , weight , price etc )
18. Communicates with appropriate buyer for product return/repair and forwards proper documentation to accounts payable.
19. Delivers products to appropriate personnel-insure all pathways are kept clear.
20. Inspecting the received goods, making note of any damages and discrepancies, and immediately reporting the same. Maintaining a record of all received rejected & short goods.
21. Coordinating with the transporter and other workers of the organization for smoothly receiving of goods.
22. Ensure that all documents and material received in the warehouse are in satisfactory condition.
• CASHIER / METRO Pakistan (Pvt) Limited (Jun 2011- Dec 2011)
1. Greeting customers
2. Establishing or identifying prices of goods
3. Weighing fruits and vegetables and applying the price stickers
4. Keying in or scanning the price of merchandise
5. Receiving payments
6. Controlling and checking outgoing merchandise
7. Receiving payments and reconciling them with total sales
8. Preparing deposits, closing the till and putting back the float
9. Maintaining clean and orderly checkout areas
• PTCL Franchise Rawalpindi (7th Feb, 2009 to 13 May, 2011)
CSR
Responsibilities:
1. Answer phones and respond to customer requests.
2. Place customer orders in computer system.
3. Provide customers with product and service information.
4. Up sell products and services.
5. Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquiries not immediately resolved.
7. Billing & Data entry processing.
Skills:
Team Management
Communication Skills , Above 40 WPM typing speed in English.
Time management,
Awareness of Internet, Cash Management MS-Office (Word, Excel, Power point, )
Additionally:
My name is shahryar working in Metro Pakistan Pvt. as a supervisor in E-Commerce department. Looking for new opportunity in abroad to add international exposure in my skills.
