Resume Either customer service, Hotel in Nigeria Lagos

4

Bachelor degree

Welcomedandregisteredguestina100+roomhotelusingapointofSale(POS) Terminal,monitoringfacesandnamestoensurepersonalizedservicethroughout guestpatronage.  Maintaineda95%customersatisfactionratingoveroneyear,coveringcategories suchasfriendliness,efficiency,helpfulness,andsmartness.  Tookandconfirmedreservationsoverphone,email,andinperson,ensuringno reservationoverlapsorhoteloverbooking.

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OfficeManagementskills  Goodinterpersonalskills  ProficientinMicrosoftOffice  Provenleadershipskillsandabilitytomotivate  Abletoswiftlylearnandapplytechnologies  Solutions-orientedandproactiveatanalysingprocessesandcustomerfeedback toidentifyopportunitiestoimproveservicestandardandresolvecomplex problems.  Soundwritingandverbalcommunicationskills  Customerservicemanagement