Experience:
Aviserv Airport Services Private Limited.
Guest Relation Executive (GRE) - At Airport Reserved Lounge For VIP, VVIP and Dignitaries, Chhatrapati Shivaji Maharaj International
Airport, Mumbai, India
- Welcoming VIP, VVIP guests and passengers during check-in and giving a found farewell to guest while checkout.
- Overseeing VIP guests and passengers at lounge, arrivals and departures.
- Coordinating and doing multi-tasking job duties in a busy environment of airport.
- Providing excellent customer service as per airport standards.
- Greeting guests and passengers as they enter and exit.
- Working on floor assisting and guiding passengers as per their need and request.
- Working in fast paced environment of airport. Following the house rules and policies laid down by the management of airport.
- Offering them food and beverages and Maintaining Inventory.
- Keeping proper communication with team members. Working together as a team member.
- Giving them best hospitality service.
- Keeping pantry clean and maintained.
- Ensure to keep the stocks full and enough.
- Make them feel comfortable and special.
- Helping them in Check-In, Providing information to VIP Guests and VIP Passengers.
- Managing a team of representatives offering customer support.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Possessing excellent product knowledge to enhance customer support.
- Co-ordinating with housekeeping for cleaning of airport lounge and desk.
- Collect Guest feedback during guest departure and arrival along with his likes and dislikes.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Giving proper and complete handover to the next shift.
- Working shift wise day, night, evening, weekends and holidays.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating with airport staff.
- Being well groomed. Maintaining happy and pleasant atmosphere. Positive attitude.
TBH Circle.
Customer Excellence Department and Sales
- Organizing Team and Volunteer in Global Young Leaders Conclave 2.0 (GYLC 2.0) Event. The vision of Event Redefining Youth.
- Supervising Team Members.
- Planning and Executing The Strategy With Team.
- Witnessing and handling Thousands of Participants.
- Calls and Follow up With The Clients.
- Building Relationships.
- Also Have Responsibility Of Sales Department.
- Collecting Data and information Analyzing Them.
- Working On The Promotion Of The Organisation And Event.
Delight Momos Family Restaurant.
Restaurant Supervisor
- Customer Service :- Have attended and deal with lots of customers telling them about the menu, taking orders, asking feedback about
taste and service.
- Customer Handling :- Very good in understanding needs and solving the problems.
- Ensuring that a restaurant run smoothly and properly.
- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff.
- Respond to customer complaints quickly and resolve them effectively.
- Develop strategies for improving our customers’ dining experience.
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
- Managing :- Also have responsibility of managing staff and other work responsibilities too, Assisting with owner.
- Cash Counter Handling :- Taking care and managing cash counter.
- Taking Feedback About The Service.
Super Cycle Company.
Manager
- Overseeing the daily operations of a store.Preparing employee work schedules.
- Ensuring all staff adhere to safety standards, company policies, and procedures.
- Addressing employee disputes, questions, and concerns.
- Marketing :- Been in part of Marketing of Company like putting ads, posters, boardings, disturbing pamphlet for marketing.
-Ordering, recording, and managing inventory.Handling and managing cash counter.
- Handling customer complaints.
- Stock Management :- Keeping proper note on stocks, seeing the stock is enough.
- Customer Attending :- Have attended and deal with lots of customers high quality telling them about the product they're willing to buy.
Education:
Graduated in Bachelors of Mass Media
Skills:
Problem Solving - Critical Thinking - Flexibility - Good Communication Skills - Teamwork - Customer Service - Creativity - Leadership -
Time Management - Public Relation - Passionate - Interactive
Additionally:
I seek challenging opportunities where I can fully use my skills for the success of the organization. Highly skilled in understanding people. I
have completed my graduation degree in Bachelor of Mass Media (B.M.M.) I also have good experiences as given further.
