Resume System Support Engineer, ecommerce system support in India Kozhikode

LULU GROUP INTERNATIONAL ABU DHABI, U.A.E 2019 – TILL DATE E-commerce Specialist: Job Profile:  Payment Integration (CyberSource, PAYIT, PAYBY, Apple Pay, Gift Voucher)  Picking Application support (PDT software support)  Locus Integration (Last Mail Application)  Develop Scripts and automation tools used to build, integrate, and deploy software release to Hybris platform  Work both independently and with the Hybris DevOps team and to other teams across business. Own and lead design discussions for Hybris e-commerce projects.  Understand how technology solves customers problems from both a technology and business perspective  Excellent in Adaptive Search. LULU HYPERMARKETS DUBAI & NORTHERN EMIRATES, U.A.E 2011 - 2019 IT Support: Job Profile:  Adding code numbers for products and entering in system correctly  Managing actual stock reports and report about less quantity items to head of purchase  Keep relevant files and records which related to all imports  Assist logistic department.  Preparing monthly statements and reports to Head of department.  Install new software release, system upgrades, evaluate and install patches and resolve software related programs  SAP operations (Reporting, Posting, Installing)  Have a good knowledge of Point of sale (POS) LULU HYPERMARKETS DUBAI & NORTHERN EMIRATES, U.A.E 2010 – 2011 Cashier: Job Profile  Give & Maintain good customer service  Prepare sales report  Serve as security at the front end  Assisting customers  Responsible in handling customer’s purchase.

Bachelor of Arts

 SAP, Hybris, PDT, LOCUS  Have Knowledge on Microsoft Excel and Microsoft Office.  Have a good Knowledge in Date Entry Operating.  Managing Active Directory User Accounts.  Have Knowledge on Handling Internet.  Configuring Network connectivity and remote Management  PC Assembling & Troubleshooting, Installation of OS like windows.  ISP configuration  Internet connection sharing using Proxy server for LAN  Configuration of Network switches, Routers etc…

English Hindi

 Excellent team member with good leadership qualities  Ability to adapt the new conditions and survive in the crisis with determination and perseverance  Having good observation and analytical skill  Aggressive and innovative approach and having a desire to do something better than existing  Comprehensive problem-solving abilities.