Resume Data Entry executive/ Computer Analyst in Canada Toronto

Experience System Admin / Transactions Processing and Settlement officer Nigeria Interbank Settlement Systems Plc – 15/06/2016– 02/08/2019 • Responsible for inter-bank payments in order to remove the bottle necks and settlement delays associated with high value and retail transactions in the money market as well as inter-bank foreign exchange deals. • Operate the Nigeria Central Switch. • Responsible for high availability and running of the NACS Systems. • Provide support services to Clearing Centre (CHG systems). • Monitor systems (Servers, Routers Antivirus and power) to ensure all are in proper working Condition. • Transmit NSM files to CBN after every session. • Daily Settlement of Cards scheme and reports sent to the banks. • Monitor data transmission/retrieval to ensure high availability of the systems. • Ensure banks receive daily transaction reports and posting files. • Provide 1st level support to PBCCs as may be required. • Perform daily system backups (duplicate) and restore to DR site weekly. • Generate NACS statistics as and when required for MIS or by banks. • Provide 1st Level support for CBN CTS North West, North East and North Central zone. • Upload & update Bank’s pledge collaterals on FFTRS FMDQ portal and monitor their margins. • Lastly, gathering weekly billing files from each unit, processed, generate reports and sent to all the banks & card schemes inclusive. • Perform any other elected duties assigns to me. NIBSS Contact Centre Nigeria Interbank Settlement Systems Plc – 11/05/2013 – 15/06/2016 • Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing forms, orders, and applications requested by the customers. • Identifying, escalating priority issues and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Following up complicated customer calls where required. • Completing call notes and call reports as necessary and updating them in the CRM. • Obtaining and evaluating all relevant data to handle complaints and inquiries. • Recording details of comments, inquiries, complaints, and actions taken. • Managing administration, communicating and coordinating with internal departments. • Other duties as assigned. NIBSS Data Centre Operator Nigeria Interbank Settlement Systems Plc- 05/12/2009 – 10/05/2013 • Responsible for the day –to-day and Night –to-Night operations of the Nigeria • Central Switch (NCS), both production and Disaster Recovery site. • To monitor NCS Virtual Private Network and associate device(s). • To document all issues handled, prepare statistics of the status and forward same to the Manager, Automated Operations on a daily basis. • Maintain security of backup site infrastructures in line with NIBSS security policy. • Liaise with IPNX to ensure radio/antenna/mast/devices are in good working condition at all the times. • Ensure that all the reports requested by the Internal Audit department are accurate and produced as and when required. • Work with Banks/Switch companies to resuscitate failed links. Systems & Strategy Eurocomm Securities Limited – 03/01/2007 – 27/11/2009 • Manage network servers, /install and configure Software and Hardware components. • Ensure a constant network uplink and System integration & optimization - measuring management of the company’s IT infrastructure and resources with the data processing needs of the company. • Responsibilities include technical contribution, project planning and tracking. • Liaise with interment service provider (ISP) for monthly subscription and technical challenges • Network and Systems administration, c& accessories installation. • Daily printing of the transaction’s contract notes for customers. Data Entry Executive Top-Cutt Ventures Limited 11/09/ 2004 - 10/02/2007 • Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients. • Scanning through information to identify pertinent information. • Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing. • Creating accurate spreadsheets and Entering and updating information into relevant databases. • Ensuring data is backed up / Informing relevant parties regarding errors encountered. • Storing hard copies of data in an organized manner to optimize retrieval. • Handling additional duties from time to time

Bachelor’s Degree in Computer Science (University of Nigeria, Nsukka, Enugu State Senior Secondary School Certificate (Presentation Secondary school, Ogbaku, Imo State General Certificate of Standard Education Examination (Advance Level Pass certificate result (1994 – 1995) Digital marketing training - Certificate in view.

Ability to plan, organize, coordinate and implement inputs from several sources; to express ideas clearly and concisely, both orally and in writing; to conceptualize and carry out tasks with little supervision; Very good understanding of operations and logistics in a complex work environment. Excellent knowledge of fixed asset management and to establish and maintain effective working relationships with people of different national and cultural backgrounds. Finance background, Knowledge of excel skills, Analytical approach and mindset and Problem solving attitude, Team work and Collaboration.

English

Participated on Nigeria Automated Clearing System (NACS) upgrade project in line with the CBN implementation plan.