Experience:
Ilanga IT Solutions
Junior I.T Technician
Lusikisiki, Eastern Cape, South Africa
Current Position
Computer Repair.
Building Computers.
Dealing with users and delivering clear and effective IT Support Services
Network Cabling, Wireless configuration, and management
Installing, configuring, monitoring, and maintaining Backups
Hardware troubleshooting and installation and Software Installations
Remote support and 1st Line Support.
Helping with user requirements Desktop / Laptop setup.
Printing/Scanning support (IP Printing, shared network printing, local
printers)
Virus and Malware detection and prevention
Updating internal systems with all work carried out.
Assisting in managing disaster recovery/business continuity plan to ensure
timely and cost-effective recovery of computers, telephony, and network
Walter Sisulu University
Peer Educator
2020 - 2021 (2 years)
Butterworth, Eastern Cape, South Africa
Provided administrative assistance.
Facilitated learning during electronic learning.
Assisted in implementation of support groups.
Trained students on how to use the Moodle App.
Provided virtual and face to face support according to the
needs of WSU students.
Optimized Moodle application performance.
Submitted monthly reports to the supervisor.
Worked with IT areas and third-party services to maintain a
secure, highly available and fault tolerant Moodle environment.
Silulo Ulutho Technologies
I.T Technician Part Time
2017 - 2020 (3 years 1 month)
Lusikisiki, Eastern Cape, South Africa
Performing 2nd-level support for tickets associated to IT Administration.
Responding and Updating Service Tickets related to IT Administration.
Keeping track of all open IT Administration service requests (2nd and 3rd
line).
Performing User Account Management.
Maintaining Application and Infrastructure Access Control functions.
Maintaining and tracking financial records.
Building PCs and installing Software.
Troubleshooting hardware and software.
Placing profile-built PCs with scheduled End-users.
Setting up of printer connections.
Collecting the old PC, and check-in to designated stores / storage.
Education:
National Diploma in Information Technology
Skills:
Strong Interpersonal And
Communication Skills
Computer Proficiency
Technical Expertise
Analytical Thinking
Certifications
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