Created several innovative training techniques used by other trainers.
• Excellent group and individual communication skills
• Can work well with all level of management
• Personable trainer who tries to make the job fun
• Maintain a professional attitude at all times
• Enjoys interacting with employees, management, and customers
• Huge experience of delivering sales in inbound/outbound call centre
• Deliver sales/commercials/customer service training that focuses on up-selling and cross-selling,
• Knowledge of instructional and curriculum design
• Exceptional ability to inspire and motivate others to pursue accomplishments
• Develop action plans to move those with substandard performance to the desired level of performance.
• Responsible for creating and administering ongoing training programs for new and current employees.
• Collaborate with management regarding new training procedures.
ELVIS MASSEY
Contact: +91-88799 89910
E-Mail:
[email protected]
Skype ID: live:.cid.ed4829b3bad1f881• Apply and monitor adherence to standard operating procedures.
• Responsible for quarterly performance reviews that were submitted directly to the management
• Maintain measurement tools for competent training & share inputs for process & training module improvement
• Identify & highlight opportunities for operational enhancements to improve productivity.
• Ability to develop action plans to move those with substandard performance to the desired level of performance.
Achievements:
• Won 2 consecutive ‘Best Trainer Awards’ (May & September 2021)
• Won a trip to Italy for being the Top Performer in Mumbai Site for all 6 months (August 2018)
• Won a trip to Thailand for being the Top Performer in Mumbai Site for all 6 months (October 2017)
• As an associate had won for more than 12 times, Spot Light Winner for having best performance.
• Awarded as a Top-Notch employee twice
