Resume Hotel Front Office department in Malta Birkirkara

Corinthia St. George Bay, St. Julian’s Malta Duty Manager October 2022 till Present • Lead and manage all aspects of front office and ensure all service standards are followed with friendly and engaging services. • Handling guest concerns and react promptly. • Arranging meetings with the group executives for the group arrivals. • Setting up the performance appraisals for the team. • Provide information and direction to staff to achieve maximum occupancy. • Responding to the guest reviews on all the online portals. • Assisting the Corporate Sales team. • Assisting the Human resources team for conducting Corporate Social Responsibility Activities. • Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc). • Excellent attention to detail and high level of commercial and financial knowledge. • Ensure SOP implementation in all departments and check the same during routine operational checks. • Conduct regular operations team meetings with all HOD’s daily / weekly to discuss routine operational matters, sales targets, guest reviews and action taken for service recovery and any staff issues. Hugo’s Boutique Hotel / H Hotel, Saint Julian’s, Malta Cluster Front Office Supervisor March 2022 till September 2022 • Conducting line-ups / briefings on daily basis. • Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assist in the day-to-day operation of the hotel front office. • Assign, coordinate and supervise work activities of Front Desk Agents. • Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll and monitor manpower costs to budget figures. • Perform house counts and review daily arrivals, identify potential problems with rooms activity and take appropriate action. • Keeping a close track of all the rooms in inventory and out of inventory as well so that it can be used in the case of emergency. • Review and resolve dispute accounts and housekeeping discrepancies. • Making presentations for leaders meeting. • Conducting DCC (Departmental Communication Cascade) with the front office team quarterly. Ritz Carlton – Al Wadi Dessert, Ras Al Khaimah, United Arab Emirates Front Office Supervisor May 2021 till February 2022 • First person problem resolution for all the guests. • Attending operations line ups / leaders meetings on daily basis. • Manager on Duty shifts whenever required. • Preparing training modules. • Conducting Pre-screening interview calls. • Responding to the feedback that our hotel is receiving on all online portals. • Conducting weekly training sessions for front office. • Managing team of front desk, guest relations and guest services as well. • Maintaining Brand Standards all the time. • Assisting leaders for new projects and making new processes and procedures whenever required. The Oberoi Beach Resort Al Zorah, Ajman, United Arab Emirates Front Office Assistant August 2018 till June 2021 • Welcoming all the guests and taking care of their check ins and check outs as well. • Follow all the procedures and policies of the hotel. • Cross up selling of hotel products like restaurants, spa and hotel limousines. • Night audit procedures. • Maintain high standards with all the guests while interacting. • Maintaining effectiveness and efficiency for smooth operations of front desk. • Maintaining Leading Quality Assurance standards all the time. • Organising outings for the department. • Maintaining grooming standards all the time. ITC Maurya, A Luxury Collection Hotel, New Delhi, India Front Office Associate Feb 2016 – Feb 2018 • Checked VVIP guest check-ins and checkouts. • Responded to guest complaints in a professional and in a courteous manner. • Managed guest phone calls and front desk operations. • Played a role of cashier for 1 year and handled bills of VVIP people. • Received good trip advisor comments and feedback from the guests. • Received my name on trip advisor and multiple times on guest's electronic comment card. • Up-selling hotel products such as hotel rooms and hotel cars. • Worked as a shift in-charge and ensured the smooth functioning of operations.

Bachelor of Science in Hotel Management

Knowledge of Opera PMS, Microsoft Office.

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Dear Hiring Manager, Greetings of the day! It is with great pleasure that I would like to apply for a suitable position in your organization. I have 7 years of progressive experience in Front Office Operations, Housekeeping and Food & Beverages across the best Luxury hotel brands & properties in Europe, UAE & India, with a goal to achieve success in providing excellent Hotel Management services. I possess thorough knowledge in formulating and implementing a self-motivated atmosphere for creating a new business potential by identifying and understanding the customer/guest's needs, with the excellent skills in interacting and working with the guests. Warm Regards Ankur Vinayak