Resume Customer service or Quality Analysts in India Mumbai

Employer: TransUnion – Canada (Teleperformance): Seven years of experience working for TransUnion- Canada at Teleperformance. February, 2017 to Present: Quality Analyst Analysing and assisting to maintain the quality and accuracy of the transactions made day in day out by auditing Consistent in efficiently achieving the different SLAs (service level agreement) assigned – awarded as Best QA in 2017 Proactively gauging out the gaps and wastage and highlighting the same along with the action plan for improvising the workflow Identifying the “Problem statement” and performing RCA to solve complex problems Conducting different audits, SBS, PKTs, etc to gauge the understanding of the agents followed up with coaching on the defects Providing insight to the clients in Business Review Meetings (MBRs) Motivating agents by providing additional support to improve their performance in order to achieve their key goals April, 2015 to Jan, 2017: Debt Management Associate/SME Processed transactions with regards to debt management (Bankruptcy, Proposal, etc) Interacted with different Canadian banks and financial institutes to resolve the consumers disputes Always been a self motivator and keen to learn and perform with excellence, led to be announced as team SME (Subject Matter Expert) Shared best practices, provided process improvement suggestions and provided training to the team as always been a team player Trained on fraud protection analysing Assisted supervisor in his day to day activities and also conducted Time and Motion activity to set the standard productivity

Completed graduation in Commerce in year 2015 (Bachelor of Comm.) Passed foundation level of ICSI (Company Secretariat) in year 2013 Passed Higher Secondary School Certificate in first class in year 2012 Passed Secondary school certificate in first class in year 2010

Perfect insight on customer service, debt management, quality analysing, team building, transaction monitoring, auditing, fraud analysing, etc

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I'm disciplined person with regards to work whereas very friendly nature outside my work space.