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Branch Operation Manager (OG-I) – MCB BANK LIMITED, MCB BAHRIA TOWN SECTOR –D D (2019-2021) Officiating Branch Manager (OG1) - MCB BANK LIMITED, MCB BAHRIA TOWN SECTOR –D (1Year) ● Effectively managed human resources issues including payroll and hiring. ● Managed all banking operations and dealt with customer service issues. ● Coordinated with other branch managers on some projects. ● Performed internal audits to ensure efficient banking operations. ● Ensured compliance with state and federal banking regulations. ● Provided ongoing feedback to staff. ● Tracked loan payments and addressed late payment issues. ● Assisted customers with the loan application process. ● Performed quarterly internal audits. ● Monitored staff performance and provided biweekly evaluations. ● Maintained inventory of banking supplies.

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Certificate of Honor in Excellent Behavior (NTC)  Certificate of Honor in Best Representation (NTC)  Awarded a special prize amounting PKR 5,000/- by the General Manager (MCB Bank) of my circle due to extra ordinary performance in branch banking in Dec 2006.  I have win Employee of the Month award in Oct 2016 for my outstanding commitment in branch banking  Certificated Branch Operation Manager March (2021)  Certificate of Honor in MCB Mystery Shopping Program Service Quality. October (2020)  Certificate of Honor in MCB Mystery Shopping Program Service Quality. November (2020)Handling customer complaints through Compliant Management System  Customer Relation Management  Attended 2 days session on Relationship Excellence.

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