Manager - Secretary - Communication
Experience:
My background includes performing comprehensive administrative operations and driving office efficiency within detail-oriented, deadline-driven environments. From managing schedules and preparing correspondence and reports to maintaining files and facilitating meetings and special events, I excel at prioritizing tasks, collaborating with peers and management teams, and developing effective communication and organizational procedures.
Highlights of my experience include…
•Performing a variety of administrative operations, including calendar management, report generation, accounts payable/receivable, and staff training.
•Creating and implementing an automated daily status report to reduce inaccuracies and provide management with a streamlined decision-making tool.
•Developing and establishing effective
office processes and procedures for
maximum efficiency and productivity.
•Demonstrating solid time management
and organizational skills, Microsoft Office
proficiency, and effective customer service
strategies.
•My skills in office organization and general
administration have been finely honed,
and I am confident my additional strengths
will readily translate to your environment.
The chance to offer more insight into my
qualifications would be most welcome. Thank you for your consideration.
I look forward to speaking with you soon.
Education:
I have an NVQ Level 1 certification from the City and Guilds(United Kingdom) in Bookkeeping and Accounts,the module included learning to:
•Check and process documents involved in financial record keeping
•Develop skills to carry out routine book-keeping processes
•Develop underpinning knowledge of book-keeping principles
•Prepare statements as a preliminary to financial control.
Followed by an LCCI ( LONDON CHAMBER OF COMMERCE AND INDUSTRY)) NVQ Level 2 English for Business (Reading and Writting)
This course included:
• Writing apt and accurate English suited to the stated purpose.
•Understanding and writing English using formats that are current and common in business communication.
•adopting the tone,form,layout,content and composition appropriate to the requirements of a given situation.
•understanding spoken and recorded Business English at the defined level. •Participate in conversations.
•Target Audience and Candidate
progression.
•This qualification is to gain a recognised English qualification at the equivalent of Council of Europe B1 (Threshold) level.
•I passed with a Distinction.
Followed by an LCCI ( LONDON CHAMBER OF COMMERCE AND INDUSTRY) NVQ Level 3 Certificate in Meetings(Understanding Meetings).
The aim of this syllabus waa to enable candidates to develop knowledge and understanding of:
•preparing for business meetings.
•operating business meetings.
•Following up business meetings.
This Level 3 qualification was be particularly
suitable for:
•Individuals seeking employment in
business who wish to develop meetings
skills.
•administrators, managers and secretaries
working in business who wish to acquire and/or develop their meetings skills.
•those working on committees.
Followed by an online certification (CARE CERTIFICATE) with www.Greymatterlearning.co.uk an information and technology company offering an accredited eLearning System for Social Care training.
The course including modules such as:
•Safeguarding Adults
•Safeguarding Children
•Whistleblowing (In the workplace)
•person centred care.
•Dignity and Respect.
•First Aid
•Self Development
•Duty of Care
•Communication
•Equality and Diversity
•Understanding your Role
•Health and Safety
•Handling Information
•Infection Prevention and Control
•Basic Life Support
•Awereness of Mental Health (etc)
Skills:
•Experience in using computer software to create and manage spreadsheets,reports,documents,databases,filing systems and correspondence.
•Good writting skills.
•Use of office equipment.
•Strong organizational skills.
•Communication skills.
•Interpersonal skills.
•Accounting and bookkeeping skills.
•Experience with technology and software.
•Problem-solving skills.
•Attention to detail.
•Customer service skills.
•Microsoft Office.
•Communication skills.
•The ability to work autonomously.
•Database management.
•Enterprise Resource Planning.
•Social media management.
•A strong results focus.
•Microsoft Office Suite.
•Database management.
•Emailing.
•Proficient in the use of common computer applications and software.
•Technical writing.(etc)
Additionally:
Apart from my administrative background i have gained experience in providing emotional support to vulnerable individuals and their families both as a volunteer and a support worker.Having had worked with individuals with learning disabilities,ADHD,PTSD and Epilepsy,aswell as senior citizens with early and late stage dementia.I providedy practical support such as personal care,supporting and monitoring healthcare needs,including administering medication and temperature checks.I supported them to pursue hobbies and interests as well as learning of new skills and taught life skills, such as budgeting and paying bills.My role included
understanding their communication needs and adapting my communication to each individual using sounds,tones and body language.This role depended on becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings.All of this has made me better in administration as being a good administrator requires strong people skills.Because of this role i have developed strong and solid caring competencies as well as interpersonal skills. I have become a strong reliable and reserved worker and i am able to build up strong and trustworthy relationships with all clients from different backgrounds.