Resume Team leader in Other countries

EXPERIENCE MAJOREL CALL CENTRE MARRAKECK, MOROCCO Team Leader ▪ Coached team to develop skills and overcome weaknesses to reach goals. ▪ Collaborated with team to encourage open sharing of ideas and solutions. ▪ Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs. ▪ Engaged in continuous improvement activities to enhance team performance and productivity. ▪ Conferred with other leaders and supervisors to coordinate operations and activities within or between departments. ▪ Encouraged open communication and team engagement to improve employee morale. ▪ Prevented or resolved conflict before escalation to build stronger team. ▪ Managed downtime well to minimize production disruptions. ▪ Organized teams through meetings, brainstorming ideas, and goal progress to meet project deadlines. ▪ Resolved or escalated business problems to keep operations moving smoothly. ▪ Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals. ADOUAR EVENTS PARK MARRAKECH, MOROCCO Marketing Assistant ▪ Maintained marketing collateral, customized copy for brands, and deployed mass email releases. ▪ Assisted in venue planning, organization of sales conferences and meetings, and guest speaker relations. ▪ Collected marketing and analyzed information to develop actionable team insights. ▪ Helped administer office operations by ordering equipment, maintaining supplies, and handling general clerical needs. ▪ Researched and drafted promotional flyers and brochures and coordinated with team members or outside agency for completion and publication. ▪ Collected competitor data, including current and historical prices, sales trends and marketing strategies. RIAD NOMADES MARRAKECH, MOROCCO General Manager ▪ Supported back office hiring and employment processes. ▪ Developed marketing campaigns for upcoming events using social media platforms. ▪ Created menus, ordered groceries, and performed light housekeeping duties. ▪ Oversaw day-to-day operations and special projects in fast-paced work environments. ▪ Improved team member performance through motivation and training. HOTEL & RESORT BELERE of ERFOUD ERRFOUD, MOROCCO Team Supervisor ▪ Coaching team to develop skills and overcome weaknesses to reach goals. ▪ Assigned projects and distributed tasks to team members per areas of expertise. ▪ Engaged in continuous improvement activities to enhance team performance and productivity. ▪ Interviewed and selected potential new team members from list of candidates recommended by recruitment team. ▪ Trained employees to follow standard work and understand JDSs. ▪ Prevented or resolved conflict before escalation to build stronger team. ▪ Managed downtime well to minimize production disruptions. ▪ Encouraged open communication and team engagement to improve employee morale. ▪ Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs. ▪ Obtained highest department quality ratings by inspecting materials and adjusting production to maintain compliance with product specifications. ▪ Stacked and labeled raw materials using forklifts and labeling machines. ▪ Proactively solved worker issues to keep the team working well together and on-task. ▪ Conducted team meetings to discuss innovations, new work processes, and to provide feedback to team members about compliance and accomplishments. ▪ Inspected completed products to verify quality and identify production problems. ▪ Maintained, cleaned, diagnosed, and repaired company equipment.

EDUCATION GOOGLE ONLINE OPEN PROGRAM MARRAKECH, MOROCCO ONLINE CERTIFICATION DEGITAL MARKETING FACULTE POLYDCIPLINAIRE DE OUARZAZATE (FPO) OUARZAZATE, MOROCCO PROFESSIONAL BACHELOR DEGREE Applied Foreign Languages communication and trades FACULTE POLYDISCIPLINAIRE DE OUARZAZATE (FPO) OUARZAZATE, MOROCCO UNIVERSITY PROFESSIONAL DIPLOMA (DUP) Applied Foreign Languages communication and trades INSTITUT OF HOSPITALITY AND TOURISM (ITHT) OUARZAZATE, MOROCCO Catering Services and Hospitality Cuisine MOHAMED 6TH OUARZAZATE, MOROCCO High School Diploma MODERN LITTERATURE

LANGUAGES: • ARABIC, ENGLISH, FRENCH, SPANISH COMPUTER SKILLS: • Microsoft Office: Word, Excel, Power point Report exceptions PROFESSIONAL QUALITIES • Motivation • Problem solving • Customer relations • Planning • Coaching Mentoring • Conflict resolution • Leadership • Decision-making • Team building • Team assessment • Set up devices

Arabic

PROFESSIONAL SUMMARY Hardworking TEAM LEADER focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.