with their queries.
Inform guest about the special items for the day and menu changes.
Take the food and beverage orders from the guest, whilst taking all selling
opportunities.
Keep the orders in micros.
Serve food and beverages to the guests.
Work as part of a team to give the guest a “go beyond” experience.
Check back the guest, making sure they are satisfied.
Handle guest complaints that may arise.
Respond positively to guest requests with a good attitude.
Follow the standard and regulation of the company.
Cash Handling.
Maintaining good communication on relationships between restaurant and kitchen.
Keep all restaurant’s furnishing clean and polished in accordance with the cleaning
schedule.
Performing basic cleaning duties.
Cleans and maintaining areas of responsibility according to the company standards
and procedures.
Replenish guest supplies.
Ensure guest request are promptly and cautiously met.
Report damage or malfunction in the hotel, rooms or areas to supervisor.
Maintain equipment in a proper state of cleanliness and repair.
Maintain a section room report as a daily productivity report.
Attend daily briefings with supervisors and takes on daily assigned tasks.
Report lost and found articles to the housekeeping office immediately.
Report unusual behavior or activities in guest rooms, floors, public areas to
supervisors.
Record room status in allocated section accurately.
Adhere to personal grooming and hygiene standards.
Carry valet services when required such as delivery of linen, processing laundry
orders.
Greeting clients entering the hotel, determining the nature and purpose of visit.
Operate telephone switchboard to answer calls, screen or forwards.
Communicate all changes, cancellations and walk-ins to team members.
Handle general requests for information and promotions.
Ensure communication kethics and promote highest level of service.
Host guest towards their specific needs when making reservations.
Accept responsibility for cash drawer and process customer transactions.
OBJECTIVES
EDUCATIONAL BACKGROUND
Bsc HUMANITIES AND SOCIAL SCIENCES
2014-2018
The University of Nairobi
Psychology Captain representative
KENYA CERTIFICATE OF SECONDARY
EDUCATION
2006-2009
Bright Star High School Nairobi
LANGUAGES
English
French
SKILLS AND COMPETENCE
Excellent communication skills
Excellent report writting skills
Inter-personal skills.
Competent in Microsoft packages.
Team leadership skills
Problem solving skills.
PERSONAL DETAILS
Email
[email protected]
Contact +971 524 325 448
Address :
Al Quoz Industrial 2, Dubai UAE
CENTRE FOR DOMESTIC TRAINING
AND DEVELOPMENT 2020
Housekeeping, Laundry, childcare, food
production, home nursing and first aide
WAITRESS
WORK
EXPERIENCE
HOUSEKEEPING ATTENTENT -
RADISSON BLUE HOTEL - MAY 2020-DEC 2021
FRONT OFFICE ATTENDANT
ALBA HOTEL MERU - JAwith their queries.
Inform guest about the special items for the day and menu changes.
Take the food and beverage orders from the guest, whilst taking all selling
opportunities.
Keep the orders in micros.
Serve food and beverages to the guests.
Work as part of a team to give the guest a “go beyond” experience.
Check back the guest, making sure they are satisfied.
Handle guest complaints that may arise.
Respond positively to guest requests with a good attitude.
Follow the standard and regulation of the company.
Cash Handling.
Maintaining good communication on relationships between restaurant and kitchen.
Keep all restaurant’s furnishing clean and polished in accordance with the cleaning
schedule.
Performing basic cleaning duties.
Cleans and maintaining areas of responsibility according to the company standards
and procedures.
Replenish guest supplies.
Ensure guest request are promptly and cautiously met.
Report damage or malfunction in the hotel, rooms or areas to supervisor.
Maintain equipment in a proper state of cleanliness and repair.
Maintain a section room report as a daily productivity report.
Attend daily briefings with supervisors and takes on daily assigned tasks.
Report lost and found articles to the housekeeping office immediately.
Report unusual behavior or activities in guest rooms, floors, public areas to
supervisors.
Record room status in allocated section accurately.
Adhere to personal grooming and hygiene standards.
Carry valet services when required such as delivery of linen, processing laundry
orders.
Greeting clients entering the hotel, determining the nature and purpose of visit.
Operate telephone switchboard to answer calls, screen or forwards.
Communicate all changes, cancellations and walk-ins to team members.
Handle general requests for information and promotions.
Ensure communication kethics and promote highest level of service.
Host guest towards their specific needs when making reservations.
Accept responsibility for cash drawer and process customer transactions.
OBJECTIVES
EDUCATIONAL BACKGROUND
Bsc HUMANITIES AND SOCIAL SCIENCES
2014-2018
The University of Nairobi
Psychology Captain representative
KENYA CERTIFICATE OF SECONDARY
EDUCATION
2006-2009
Bright Star High School Nairobi
LANGUAGES
English
French
SKILLS AND COMPETENCE
Excellent communication skills
Excellent report writting skills
Inter-personal skills.
Competent in Microsoft packages.
Team leadership skills
Problem solving skills.
PERSONAL DETAILS
Email
[email protected]
Contact +971 524 325 448
Address :
Al Quoz Industrial 2, Dubai UAE
CENTRE FOR DOMESTIC TRAINING
AND DEVELOPMENT 2020
Housekeeping, Laundry, childcare, food
production, home nursing and first aide
WAITRESS
WORK
EXPERIENCE
HOUSEKEEPING ATTENTENT -
RADISSON BLUE HOTEL - MAY 2020-DEC 2021
FRONT OFFICE with their queries.
Inform guest about the special items for the day and menu changes.
Take the food and beverage orders from the guest, whilst taking all selling
opportunities.
Keep the orders in micros.
Serve food and beverages to the guests.
Work as part of a team to give the guest a “go beyond” experience.
Check back the guest, making sure they are satisfied.
Handle guest complaints that may arise.
Respond positively to guest requests with a good attitude.
Follow the standard and regulation of the company.
Cash Handling.
Maintaining good communication on relationships between restaurant and kitchen.
Keep all restaurant’s furnishing clean and polished in accordance with the cleaning
schedule.
Performing basic cleaning duties.
Cleans and maintaining areas of responsibility according to the company standards
and procedures.
Replenish guest supplies.
Ensure guest request are promptly and cautiously met.
Report damage or malfunction in the hotel, rooms or areas to supervisor.
Maintain equipment in a proper state of cleanliness and repair.
Maintain a section room report as a daily productivity report.
Attend daily briefings with supervisors and takes on daily assigned tasks.
Report lost and found articles to the housekeeping office immediately.
Report unusual behavior or activities in guest rooms, floors, public areas to
supervisors.
Record room status in allocated section accurately.
Adhere to personal grooming and hygiene standards.
Carry valet services when required such as delivery of linen, processing laundry
orders.
Greeting clients entering the hotel, determining the nature and purpose of visit.
Operate telephone switchboard to answer calls, screen or forwards.
Communicate all changes, cancellations and walk-ins to team members.
Handle general requests for information and promotions.
Ensure communication kethics and promote highest level of service.
Host guest towards their specific needs when making reservations.
Accept responsibility for cash drawer and process customer transactions.
OBJECTIVES
EDUCATIONAL BACKGROUND
Bsc HUMANITIES AND SOCIAL SCIENCES
2014-2018
The University of Nairobi
Psychology Captain representative
KENYA CERTIFICATE OF SECONDARY
EDUCATION
2006-2009
Bright Star High School Nairobi
LANGUAGES
English
French
SKILLS AND COMPETENCE
Excellent communication skills
Excellent report writting skills
Inter-personal skills.
Competent in Microsoft packages.
Team leadership skills
Problem solving skills.
PERSONAL DETAILS
Email
[email protected]
Contact +971 524 325 448
Address :
Al Quoz Industrial 2, Dubai UAE
CENTRE FOR DOMESTIC TRAINING
AND DEVELOPMENT 2020
Housekeeping, Laundry, childcare, food
production, home nursing and first aide
WAITRESS
WORK
EXPERIENCE
HOUSEKEEPING ATTENTENT -
RADISSON BLUE HOTEL HOUSE KEEPING ATTENDANT - MAY 2020-DEC 2021
FRONT OFFICE ATTENDANT
ALBA HOTEL MERU - JAN2019_DEC2019.
ALBA HOTEL MERU - HOTEL
