Experience:
Senior Associate
01/2019 to Present
PwC
Belfast
I have worked on a few teams/projects since I started my career with PwC showing my capabilities/flexibility when called
upon.
I started my career as a Risk and Quality analyst to ensure PwC were not at risk when working for a client. This was a relatively new team called "AdValue" which had analysts handling the beginning process of client engagements. This involved regular meetings with Engagement Managers and Partners of the firm. Each case often requires KYC research to
see if there are any risks with the clients they were working with.
I then joined into a new pillar (Compliance Testing) working as a TechRisk analyst. This involved regular communication with clients to ensure that the right protocols were in place when handling data in regards to Personal/Sensitive Data, Competitively Sensitive information & Controlled Technology etc. These were conducted in a number of tests that we would
complete with the client.
I then worked on a project determining the eligibility of businesses in the early stages of their application for public sector funding over the COVID-19 pandemic. I am currently working on this project due to unexpected extensions of lockdown. Each case often requires KYC research to see if there are any risks with the clients we are currently working with. My time on this project has produced opportunities for progression and my responsibilities has increased since starting. I solely handle the customer management and complaints aspect as well as the end of day weekly reporting for the Contact Centre. This requires weekly meetings and updates with Project Managers and Directors.
Sales Lead / Supervisor
07/2018 to 01/2019
ALDO
Belfast
Roles included;
Ø Managing the store from open to close and making sure the team maximise on sales.
Ø Prioritising tasks to make sure certain jobs are completed within a certain deadline.
Ø Communicating with sales associates and senior members of staff to make sure tasks are completed correctly and to the
standard expected.
Ø Good telephone manner helps able to determine what a customers needs are.
Reason for leaving: Shop is badly managed and showed no signs of improving.
Sales Lead / Supervisor
05/2016 to 06/2018
Skechers
Belfast
Roles included;
Ø Opening and closing the store and making sure the team has prepared everything for the follow day,
Ø Day to day operations with Head Office sending them end of day emails and updating them on the store performance.
Ø Controlling and running a hard working team within a large business.
Ø Communicating with my Manager, District Manager, Regional manager and CEO to make sure the store is performing the way it should be.
Ø Visual merchandising with both company plans and my own initiative.
Ø Being an example to people within the business with less responsibility.
Ø Cashing up every night and handling money deposits on a weekly basis.
Reason for leaving: Hours being cut and for a better opportunity elsewhere.
Supervisor
11/2015 to 05/2016
Fudge Kitchen
Birmingham
Roles Included;
Ø Opening/Closing the concession and preparing everything for the next day making
sure everything is locked, stored and safe.
Ø Entering the shop data from the previous day so that head office can monitor our
sales.
Ø Ordering, collecting and managing our deliveries in order to assure we are not
limited to stock.
Ø Interacting with customers, finding out what they want and helping them find the best
product that suits them.
Ø Designing the layout of the concession to try and boost sales on certain products.
Reason for leaving: Store closed.
Education:
Birmingham City University, UK
Bachelor’s
Graduated with a 2:1BSc in Film, Production and Technology. Proof can be provided if requested.
Birmingham
09/2011 to 04/2013
