Resume Office boy or Customer Service in Oman Muscat

Guest service Supervisor W Muscat 2022 – Present Guest Voice Follow up / Responsible for Weekly GSS meetings Responds to the results of the Brand Standard Audit and ensures that the relevant changes are implemented. Delivers the brand promise and provide exceptional guest service at all times. Responsible for training and personal wellbeing of staff Ensures that all company minimum brand standards should implement. Guest service Agent W Muscat 2019 - 2021 Maintained customer satisfaction with forward-thinking strategies focused on addressing Customer needs and resolving concerns. Provided primary customer support to internal and external customers. Improved customer satisfaction ratings by addressing issues and fostering timely resolution

(2013 – 2014) {Abu Tammam} Secondary school (2015 – 2016) Foundation in University of Technology and Applied Sciences

SKILLS: Staff Training & Coaching Excellent communication skills both orally and in writing. Excellent interpersonal skills. The ability to priorities and plan effectively. Persistence and determination Flexibility and willingness to learn Initiative Ability to multitask and cope under pressure

-

Well conversant with computer environment with knowledge and experience in: Oasys (Payroll) Birchstreet (requisition) Microsoft Office Opera System (PMS) GXP Empower Avaya (Calls)