LigaleAggreyMulovi
Nairobi,Kenya
+...520
[email protected]
ProfessionalSummary
A detail-orientated professional experienced in store management, site operations, customer service, admin and operations, and Logistics. A leader and manager good in motivating and mentoring teams, customer experience,coordination and teamwork.
Experience
Field Agent
4G-Capital
November 2021 - Present
Ensure all work queues are acted upon.
Contact defaulting customers by calling and visiting them with an aim of negotiating settlement of the arrears.
Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
Achieve the monthly collection targets.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Perform field visits and submit reports/action plans to recover debt.
Work closely with the units and the call centre on the bad debt portfolio.
Conduct field visit assessment before visiting the market areas.
Manage relationships with local authorities and Security Officers.
OperationsManager
AMS Integrated Solutions March 2019 -June 2021
Managedandcoordinated20 Mechanics, 30Supplyassistants,and 10 Qualitycontrolassistantsthat formedLogistic SupportTeams forfield missions.
Coordinatetheworkflowforallworkstreams ensuringtimelycompletion;allocationofresourceswherenecessary
Oversaw and managed the repairs of Military vehicles like the HMMWV, MSV, MRAP andInternationalTrucks.
Setup KPI’sand managed themto ensuretheywereattained.
Effectivelydelegatedassigned tasks to ensureteams’involvement and mentorship.
Inductedandmentoredentry-levelstaffintoleadership.
Incorporatedcompany'sobjectivesintostaff’sday-to-dayhandlingofworkshopandfieldoperationalactivities.
Analyzed and identified all performance related issues and ensured appropriate steps weretakento prevent losses ofvehicles maintenanceparts.
Implemented workplace safety and monitored proper handling of Hazardous Materials in theworkshopand field missions.
Assistedmanagementintheidentificationofclient/customerneedsandthedevelopmentofappropriate work processes.
Reviewedteams’reportsbeforecompilingandsubmittingfinalreporttothe siteManager.
Supervised the inventory of new parts assigned to the workshop for repairs and approved thedisposaland replacementof old parts.
Achievements
Successfully established 10 teams of 6 personnel each and facilitated their training for newproject.
Inventory Associate Manager
Pawame Limited-Kenya
June2018– March2019
Responsibleforthesupervisionofthewarehousestaffand effectiveoperationofpacking,shipping,receivingand inventory.
MaintainedHealthSafetystandardsat intheWarehouseas perset policies.
Handled the distribution of Solar Kits to operational regions within the country by 3plcompanies.
Conducted frequent inventory cycle counts, worked to resolve all warehouse operations andinventorydiscrepancies.
Motivatedandguidedwarehousestafftoeffectivelyperformgiventasks.
Enforced the maintenance of warehouse's physical condition, general cleanliness, layout anddesign for safetyandmaximumspaceutilization.
Ensured all daily transactions are updated in the database system, received, picked anddispatchedorders.
Forecastedthedemandofkits andupdatedtheprocurement teamforfuture supply.
Achievements
Steered the creation of field stations in Western, Nyanza and Rift valley from 65 to 75whichincreases sales by25%and increased the volumeofkits sent tothe field by20%whichreduced customerwait time fordelivery.
Hub Manager (Ecommerce Pick-up, Vendor drop-off & Dispatch Station)JumiaKenya Limited– Kenya
February2015 -April 2018
Supervisedthepackaging,tracking,anddispatch ofoutboundordersfordeliverytothedesignatedlocations.
Plannedthe Vendormanagement teamat thestation onprocessingincomingshipments,solvedproblems related to product qualityand packaging.
Ensuredcompletionofallrequiredreportsweekly.
RecruitedtemporarystaffatthestationandreviewedyearlyperformancepersetKPI’s.
Simplifiedordercollectionthroughwell-orderedandcodedstocklocations.
Maintainedwarehouseandmachineryensuringequipment isservicedwhenneededandaclean,tidyworkspaceiskept at all times.
Ensuredallloadingequipmentandstorage equipmentlikepallets,forkliftswereservicedandin goodcondition foruse.
Achievements
Devisednew arrangementdesignforthestationthatlessenedtheorder collectiontimefrom10 minutes wait time to 3 minutes and negotiated with management the revamp of thestationfrom a 30m2to 80m2in size.
Education
2007-2009 : DiplomainComputerEngineering
NairobiAviationCollegeGrade:Credit
2003-2006 : KenyaCertificate ofSecondaryEducationKivaywaHigh school
Grade:B-
1996-2002 : KenyaCertificateofPrimaryEducation
MarakusiprimaryschoolGrade:B-
Skills:
Stockmanagement,inventorycontrolandWarehousemanagementsystems
GreatwithMicrosoftExcel,Word&PowerPoint
Amazingcustomerservicerelationsexperience.
Analyticalskills inproblemsolving,communicationandreporting
Goodleadership,innovativeanddelegationexperience
Possessavalid drivinglicense withgood drivingskills
Experiencedinworkingin combatorwar zonesinAfghanistan
Referees
Mrs. Elizabeth MadokaExecutiveDirector
TesiaIsangaOrganization(NGO)Tel:+...738
Email:
[email protected]@yahoo.com
Mr.AkinOzdurakoglu
SiteProjectOperationsmanagerNMSGVS Project-PAE
Tel:+...021
Email:
[email protected]
Mr.MichaelMbatau
Linemanager(JumiaKenya)Currently:OperationsManagerSafaricomOperationsManager-Safaricom PLCLimited
Tel:+...600orJumiaHR No:...1
Email:
[email protected]