Handymen - Working specialties
Experience:
I carry 15 years of progressive experience in customer service, customer success,contact centers and business development across the middle east and gulf area.
Education:
Bachelor of commerce from Cairo University
Skills:
Team Management , Customer success, leadership, communication skills, team building,
Additionally:
I strive in customer centric operations where I excel at raising customer satisfaction, minimize churn rate, increase customer loyalty and establishing a solid and consistent process with SMART objectives that gurantees all the customers are receiving elite customers service while following the organization's process and vision.
My personal and professional experiences have taught me the following about myself:
● I put the customer at the center of what I do as I have a genuine passion to assist customers.
●I excel at the execution of big ideas with given constraints.
●My gut instinct is good but I seek data for my decisions.
●I can align, lead and grow customer service teams from 10 to 100 people.
● I love to win, but helping the team win gives me greater joy.
● I educate, refine and drive myself to be a better person.
●I stay calm when faced with adversity
●I focus on making high-quality decisions .
