Resume Customer Service, administration in Pakistan Karachi

Sharptel – Service Providing Company (Nov 2022 - Continue) Field- IT Security, ISP, Cloud Solutions, Data Center Co-location Sales Executive • Search new clients to market our services, deal with existing clients. • Make proposals for clients • Communication with clients and service team. • Follow ups for payments and services Clicktech Solutions (Sep 2021- Nov 2022) Field- IT Security, IP Telephony, Video Conferencing Sales Coordinator • Cold calling for new sales, Conduct Sales Report, implement new strategies in order to increase corporate sales. • Answered calls, respond to emails, reviewed and analyzed complains received from customers. • Make Proposals. • Strong Follow ups for sale and payment recovery. • Maintain all client and sales records, perform data entry tasks and provide excellent customer service. • Manage administrative tasks. Surveillance Security System (Field- CCTV, Fire Alarm, Electric Fence) Customer Service Representative (Jan 2022- August 2022) • Attend Customer Inquiries and Complains • Managed Deliveries • Align Services • Files and Record keeping Nero Technologies (Printers, Toners) Designation as Sales Executive. (March 2016 till April 2017) • Telemarketing • Attend complains and inquiries • Lead Generation • Payment Follow ups

• Graduation B.Sc. Part ll Khatoon-e-Pakistan Majors- Mathematics, Statistics, Chemistry (Waiting for the results) • High School graduate- Pre-Engineering Degree Girls Collage • S.S.C in Science Fellows Academy School

• Proficient in Computer • Microsoft Office (MS word, excel, PowerPoint, Pdf ) • Hands on Smart ERP Application and Web based LMS • Internet Searching • Team Leading and Management Skills • Data Collection • Customer Interaction • Follow ups • Google map data collection • Languages Command : English and Urdu

English

Courses • Data Analytics (Google Sheets, Power BI, R computation, Excel) • Accounting • Certification in MS Office